(3 years 10 months) -Promoting the telecom product to the customers. - Giving brief explanation about the products to the customers. - Handling the problem and complaints customer gives and helping it to be solved at the earliest. -Helping the client to get the best as per their requirements and promoting the company. - Resolving the customer issues and convincing the customer in order to promote sales. -Ensuring continuous interaction with customer to make sure that area of concern can be worked upon for improved sales levels.

(1 year 1 month) Overview – Customs officer clearing documents and manifests. Operations – •Responsible of customer service and support; to understand and solve the issues of users from various market •Expert in any Dubai customs manifest related processes •Created a workflow to increase efficiency in the workplace . QA Testing – Learned testing processes from scratch •Tested 500+ unique test cases in English across Web platform for the new manifest system implemented by PCFC •Report bugs to IT team and worked closely with the product team to re-test them Development/Improvement - •Understood the problems faced by users and recommended solutions to be added to the app.

Monitor and analyze branch performance, prepare reports and present to senior management. Ensure compliance with company policies and regulations and informed of changes and updates. Work collaboratively with other departments and teams to achieve company- wide goals and objectives. Manage all aspects of branch operations, including staff management. Sales Advisor Approach customers and recommend the most appropriate product or service to meet their needs. identifying opportunities to upsell and cross-sell products and services handling price changes, discounts and customer returns according to company.