pauline waweru's Resume

pauline waweru

Customer Support Representative (Multilingual)

Female

23 y/o

Telephone customer service

Live in Kenya

Nationality Kenya

Summary

My name is Pauline Waweru, and I’m passionate about helping people understand each other through language. I speak both English and Swahili fluently, and I’ve developed strong listening and communication skills through customer service and community work. I’m patient, detail oriented, and I take pride in conveying messages accurately and respectfully. I enjoy interpreting because it helps bridge communication gaps and allows people to connect, especially in settings like hospitals, community programs, or business meetings. I’m also eager to keep improving my skills and learn from every assignment I take.

Work experience

Customer Support Representative (Multilingual)
Aga Khan Hospital
2022.04-2024.10
(3 years)
· Assisted customers by interpreting conversations between English and Swahili. · Provided real-time language support for various customer inquiries. · Maintained high customer satisfaction by ensuring clear and accurate communication.
Freelance Interpreter
Gengo
2021.12-2022.03
(4 months)
· Provided consecutive interpretation services for clients over the phone. · Facilitated clear communication between English-speaking and non-English speaking individuals. · Ensured accuracy and cultural appropriateness in all conversations. · Maintained strict confidentiality and adhered to ethical standards. · Managed multiple calls daily, handling sensitive and technical topics with professionalism.

Educational experience

Jomo Kenyatta University of Agriculture and Technology
Diagnostics Radiography
2023.09-Current
(2 years)
currently ongoing.
Interpretation Translators without borders
Interpretation
2021.07-2023.08
(2 years)
Did exceptionally well.
precious blood girls' school
of English proficiency
2019.04-2022.12
(4 years)
Did exceptionally well.