Nguyet

Community Support Specialist
Nationality
Share

Work experience

  • Community Support Specialist

    Kyoko Finance
    2022.04-2023.03(a year)
    - Improving engagement of the community chat room by quickly responding and interacting with customers to address their inquiries and problems in real- time through live chat in a professional, courteous way. - Maintaining a 100% positive feedback rating from over 3.16K members in the global and local communities by communicating up-to-date information on current and forthcoming activities and events, along with offering translations into their native languages. -Verifying participant submissions for various community events: Completed verifying approximately 400 transactions during the 3-month of the CCAL testnet event, and around 2000 submissions were verified during events time.
  • Business Development Officer

    X99Ventures
    2021.09-2022.04(8 months)
    - Conducted initial project analysis, including whitepaper review, tokenomics assessment, and testnet product testing, presenting findings to the senior team for decision-making. - Negotiated favorable SAFT terms with project leads, cultivated relationships with KOLs, VCs, and media, and provided ongoing project support to uphold commitments and protect interests. - Savvy with data analytics tools and social media platforms like Twitter to produce 3-5 high-quality content each day, writing promoted news about projects in which the core team invested. - Create various promotional materials and keep up with the latest news and insights including putting together project overviews, moon-sheet reports, and daily news updates to make the diverse news in channels.
  • Community Moderator

    Twinci.io
    2021.05-2022.02(10 months)
    -Answering and guiding community members on project-related topics such as IDO information, whitepapers, vesting schedules, and the token's use cases. -Translating important announcements and updates from the main community into Chinese translations, supporting the Chinese community members. -Gathering feedback from the community members and reporting it to the project's owner for further insights and improvements. - Monitor and manage community engagement to ensure that conversations remain relevant and productive.

Educational experience

  • University of Foreing Launguage

    Oriental
    2016.01-2020.01(4 years)
  • University of Foreign Language

    Linguistic
Resume Search
Nationality
Job category
City or country
Jobs
Candidates
Blog
Me