-Founded GBTech.my to provide cutting-edge IT and business consultancy services focused on client success and innovation.-Lead end-to-end project delivery, including digital transformation for SMEs, IT infrastructure for existing clients, and cybersecurity solutions.-Design and implement tailored IT solutions to optimize business processes and improve operational efficiency.-Foster a high-performing team, encouraging collaboration and a culture of innovation.-Establish strategic partnerships with tech vendors and service providers, enhancing service offerings and scalability.

•Provided comprehensive desktop support to a diverse Project base (Agoda, American Airlines, British Airways, Dutch Airlines, and Malaysian Airlines), including hardware and software troubleshooting, installation, and upgrades.•Conducted system maintenance, including system performance tuning, security patching, and antivirus updates using Grafana, BMC Endpoint Management and Summit Asset Management. •Collaborated with cross-functional teams to ensure timely resolution of escalated technical issues and minimize user downtime.•Implemented and maintained desktop management tools to streamline software deployment and inventory management processes.•Developed and maintained documentation, standard operating procedures (SOPs), and knowledge base articles to enhance support efficiency using PowerPoint and Confluence. •Assisted in planning and executing desktop deployment projects, ensuring smooth transitions and minimal disruption to end-users.•Conducted user training sessions to promote IT best practices and increase end-user proficiency.•Participated in the evaluation and selection of hardware and software solutions to meet business requirements.

Troubleshoot Hardware and Software related issues and guide customers accordingly for resolution.•Arrange relatable service (Pick-UP or Onsite) for Hardware related issues. •Troubleshoot network related issue for Wireless Routers, Wireless Adapters, Mesh WiFi System and xDSL Modem Routers.•Follow up on processing status (e. g. Engineer Time of Arrival)•Identified and escalate priority issues per client specifications