职位:Lead Vodafone MENA Managed accounts of external vendors and agencies: handled RFPs, quotations, offer evaluations, PO generation, auctions, and deals and served as the primary point of contact between suppliers and Vodafone's supply chain. Led end-to-end 51 digital transformation projects across Vodafone's External Affairs, including stakeholder requirement gathering (STLs), project design, technical documentation, prototyping, content, user testing, and implementation. Developed and deployed 8 digital solutions using diverse programming tools and AI technologies including HTML, CSS, Java, Codepen, SharePoint, AI tools and Jira. Executed 3 AI-powered e-commerce projects targeting fraud prevention, anti–money laundering (AML), and public affairs enhancements. Designed and implemented comprehensive internal and external awareness campaigns on cybersecurity, AI, digital transformation, and compliance— targeting children, youth, and adult demographics. Acted as Vodafone’s PR representative in strategic collaborations with governmental entities such as NTRA, EG-CERT, Ministry of Youth, and Ministry of Communications. Oversaw execution of 10 mega national projects involving third-party vendors, ensuring alignment on deliverables, timelines, and compliance standards. Applied Agile methodologies and worked in close coordination with scrum masters to ensure timely and effective delivery of all project milestones.

职位:Services MENA MENA Managed Brand Catalog Completeness, Product Service Setup, and Listing Success Programs across MENA Stores, enhancing customer and selling partner experience. Defined and owned business goals and KPIs, established SMART project targets, and implemented mechanisms to track progress and defect elimination through upstream fixes. Reduced product technical defects from 91% to 43%, delivering a measurable $454M business impact. Oversaw Tier2&3vendor account management, targeted gap head brands, achieving 93% business impact and bridging 81% of identified brand gaps. Identified 12 process gaps, led optimization initiatives, and improved item creation rate from 64% to 85% across MENA and Emerging Stores. Conducted root cause analyses for products without delivery promise (PO issues), identifying 10 root-cause buckets and implementing corrective solutions. Established 6 automated reporting mechanisms (live dashboards,scorecards) to simplify senior management visibility and decision-making. Consolidated item creation operations, increasing Head Selections onboarding from 112K to 525K. Designed and implemented 2 SOPs, 4 process improvements, and 31 automation tools (Python, VBA, Excel, and Power Query), reducing manual effort and saving 19 FTEs. Partnered with product and project teams to design scalable auto-resolution solutions and implement tools/process improvements that reduced supply chain defects. Conducted deep-dive data analyses using Tableau and SQL dashboards to identify gaps, patterns, and proactive business solutions. Applied Six Sigma methodologies and upstream/automation fixes to resolve root causes, improve SOPs, and eliminate defects. Owned WBR, MBR, and QBR communications, presenting progress, realigning stakeholders, and ensuring delivery on commitments. Leveraged strong cross-functional leadership to align long-term strategic business decisions and drive operational excellence. 职位:SEO Senior Regional Catalog Lead (Brand Catalog Completeness /职位:Listing) MENA Retail Business Services July 2022 - October 2024 (2 years 4 months) MENA Managed diverse Head Brands and vendor product catalogs across MENA stores (AE, SA, EG), driving product listing growth and selection creation across multiple product families. Onboarded and supported 270+ vendors, creating, uploading, and optimizing catalogs, fixing upload errors, and ensuring item buyability while expanding vendor business on Amazon. Championed vendor relationship management by engaging Top Brands via multiple channels, resolving issues, securing item availability, and identifying Head Selection opportunities later adopted by Amazon WW Teams. Acted as program POC, managing team operations, conducting audits and quality checks, and reporting quality metrics. Reintroduced QA to the Retail team, improving quality from 57% to 95% in Q2’24. Designed and implemented automation solutions including 4 web-scraping & QA monitoring tools, 6 Python applications, and 8 VBA automation services to streamline catalog creation and close Amazon Head Item Gaps. Initiated the Hardlines items workstream, developed 2 automated reporting mechanisms, and created a New Item Setup Template in Egypt, boosting adoption across 75 vendors and raising item creation from 474 (Q1’23) to 8.3K (Q1’24). Launched the Brand Catalog Completeness program in Egypt, increasing Vendor Positive Response Rate from 15% to 36% and expanding onboarded items from 112K to 468K. Delivered program updates and operational reports (weekly businessreviews, SOP updates, process wikis) to stakeholders and leadership. Mentored and trained new hires and junior associates, conducted root cause analyses for escalations, and identified process improvement opportunities for automation and workflow enhancements. Leveraged expertise in handling end-to-end catalog and content processes, ensuring operational excellence and scalability across MENA markets. 职位:Senior Product Data Quality Lead MENA Product Team April 2021 - July 2022 (1 year 4 months) MENA Owned MENA Product Data Quality Programs, setting targets to improve product discoverability and reachability. Conducted audits and quality checks on vendor submissions and junior associate work, reporting metrics and proactively identifying operational challenges. Designed and implemented 21 process improvements (including 9automation services) that enhanced catalog quality and delivered 11 FTE savings. Developed 2 tools and quality reporting dashboards, executed weekly audits, and educated teams on recurring errors. Led Souq.com to Amazon migration projects, ensuring catalog refinement, defect mitigation, and compliance with Amazon requirements by applying Failure Mode & Effects Analysis (FMEA). Reviewed and approved/rejected A+ content submitted by Vendors/Sellers (via Vendor/Seller Central) across AE, SA, and EG marketplaces, ensuring alignment with Amazon guidelines and improving A+ GV Coverage and GMS impact. Partnered with the 3P Marketplace team to design and test automated add- offer templates, reducing selection creation SLA from 11 days to 2 days. Delivered weekly business reviews and operational reports to senior leadership, highlighting issues, tracking KPIs, and proposing corrective actions. Supported vendor onboarding and migration, onboarding Souq vendors to Amazon and replicating best practices across MENA markets. Mentored and trained new hires and junior associates, providing coaching feedback and recommending training module updates to enhance efficiency. Leveraged expertise as part of the Retail Business Services A+ team, driving proactive initiatives for catalog accuracy, automation, and operational excellence.

(17 years 10 months) Script Interpretation and Preparation: Understanding the brief: Carefully reading and analyzing the script to grasp the tone, mood, target audience, and objective of the content (e.g., persuasivefor a commercial, calm for a documentary, dramatic for an audiobook). Character development: delving into their persona, emotions, and motivations to deliver an authentic and engaging performance. Script annotation: Marking up scripts for pacing, emphasis, breath control, and any specific vocal cues or challenges. Pronunciation research: Looking up pronunciations of unfamiliar words or names to ensure accuracy, especially for technical or specialized scripts. Recording Sessions: Microphone technique: Utilizing proper microphone technique to capture clear, professional-quality audio. Following direction: Collaborating with directors, producers, or sound engineers during live or remote sessions, taking direction on delivery style, timing, and emotional expression. Multiple takes: Performing multiple takes as needed to achieve the desired result and provide options for the client. Maintaining consistency: Ensuring vocal consistency across different takes or even multiple recording sessions for a single project.

Qesm El Maadi, Cairo, Egypt 1. Website Testing: Performed manual and automated testing of websites and web applications. Tested functionality, usability, performance, and responsiveness across devices and browsers. Identified bugs, inconsistencies, and user experience issues. Utilized HTML, CSS, and Java 2. Bug Reporting & Tracking Documented and reported bugs clearly using tools like Jira and Trello Worked closely with developers and designers to ensure issues are resolved. Verified bug fixes and performed regression testing. 3. Content Verification Reviewed web content for accuracy, grammar, broken links, and formatting issues. Ensured consistency with branding and style guidelines Utilized Content Management systems such as Drupal and Wordpress 4. Quality Documentation Maintained QA documentation and contributed to process improvements. Provided QA reports and feedback on product quality.