Moses
Customer Service Agent
Male28 y/oCustomer Service SpecialistLive in KenyaNationality Kenya
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Summary
Customer-focused professional with over 5 years of experience working at Hamad International Airport. Skilled in delivering excellent service in fast-paced, multicultural environments. Fluent in English and German, with strong problem-solving and interpersonal skills. Now seeking to contribute to a dynamic team where customer satisfaction and professionalism are valued.
Work experience
Customer Service Agent
FMM, Hamad International Airport2019.11-2025.04(5 years)Delivered exceptional service to international passengers in a busy airport setting Assisted travelers with inquiries, directions, and special assistance requests Maintained up-to-date knowledge of airport procedures and safety regulations Helped resolve customer issues calmly and efficiently under pressure Collaborated with a diverse team to ensure smooth airport operations
Educational experience
emusire high school - kenya
Kenya Certificate of Secondary Education (KCSE)2011.01-2015.12(5 years)Completed secondary education with a strong foundation in communication, problem-solving, and teamwork. Actively participated in school activities that built interpersonal and leadership skills. Gained discipline and time management abilities that support excellent customer service.
Languages
German
Good
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