Summary

Work experience

• Content Moderator

  HR TAG SDN BHD/ ACCENTURE

  2024.01-Current

  (2 years)

  Country: Malaysia • •Specialized in search query evaluation and intent moderation to improve search engine accuracy. • Reviewed, filtered, and classified search results for safe and relevant user experiences. • Corrected misleading or non-compliant content across multiple datasets. • Collaborated with cross-functional teams to enhance algorithmic performance. • Consistently exceeded daily accuracy and productivity KPIs.
• Team Lead (Content Moderation)

  PACTERA SYSTEMS / KUAISHOU TECHNOLOGIES

  2023.04-2024.01

  (10 months)

  • Led a team of moderators ensuring content accuracy and adherence to community policies. • Produced performance and compliance reports, monitoring daily outputs. • Conducted coaching sessions to enhance team efficiency and policy understanding. • Managed workflow allocation, live dashboards, and escalation handling for sensitive content. • Partnered with QA and operations teams to refine moderation protocols.
• Content Moderator

  Kuaishou Techologies/Pactera Systems

  2022.10-2023.04

  (7 months)

  • Moderated image, video, and text content for compliance with internal and cultural standards. • Evaluated user profiles and visual assets for appropriateness and quality. • Collaborated with QA teams to improve labeling and classification accuracy. • Flagged and escalated sensitive content to relevant departments. • Supported KYC validation and content categorization.
• Content Moderator

  NETSTAR/BIGO TECHNOLOGIES

  2021.01-2022.05

  (a year)

  • Had Helped moderation team to overcome errors and bringing perfection in audit time. • Quickly checked and handled the illegal content of the platform, including the pictures, live broadcast, short video, voice, text etc., responsible for the content safety of the platform. • As for the illegal content of the platform, proactively found the clues, summarized the features, types, data, information etc of the illegal content, and reported to the boss in time. • Collected the illegal key words, added & maintained the regional sensitive vocabulary periodically • Provided Customer Support when needed.
• Talent Acquisition Specialist

  FAMTECH SOLUTIONS LLC

  2020.03-2020.12

  (10 months)

  • •Assisted in implementation of programs that aim to attract, measure, develop and manage an organization's talent pool. • •Support the talent management team to administer the recruitment and selection process. • •Mainly involved in Sourcing, Screening and conducting initial interviews. • •List down all the requirements of the clients and making sure the whole team is following them and not missing deadlines.

Educational experience

• Bahria University Islamabad

  Bachelors in Business Administration

  2016.01-2020.02

  (4 years)

  Have learned Business Psychology,Consumer behavior,human resource management and finance
• Google Digital

  The Fundamentals of Digital Marketing

  2016.01-2017.01

  (a year)

  Digital Marketing

Languages