Summary

Work experience

• Assistant Teacher

  Slavelake Koinonia Christian School

  2023.08-2024.08

  (a year)

  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth. • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher. • Worked with teacher to identify and target opportunities for instructional improvements. • Assisted in implementation of new learning tools, systems and materials. • Provided one-on-one and group-based learning support focused on student progress. • Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding. • Promoted literacy and comprehension skills through guided reading sessions. • Facilitated small group learning sessions, providing personalized attention to students struggling with course material. • Boosted classroom management skills, maintaining order and discipline among students. • Improved learning outcomes with creation of engaging and educational activities. • Conducted educational games and activities to reinforce learning concepts in enjoyable manner. • Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
• Customer Service Manager

  ISS Catering Services Pte Ltd

  2014.08-2023.06

  (9 years)

  • Handling over-all operations of catering services • Replacing outlet in-charge on emergency leaves • Doing servings, helping with food preparations, table set-ups and the day-to-day operations of canteen, cafe and/or restaurants • Resolving and providing solutions to issues raise by customers/patrons • Submitting and doing monthly reports of consolidated stock taking of all catering outlets • Procurement support and in-charge of purchase order release to suppliers • Handling invoices, petty cash request and cheque payment processes • Checking and doing follow-ups on overtime requests for outlet staff/s and operation staff/s • Overall in-charge on resolving salary disputes, medical claims and leave applications • Over-seeing outlet operations if unit managers are on leave and/or not around • Checking and processing applications for catering licenses • Other daily operation and support tasks as required by management • Handles first-aid training and new staff hiring for the company REFERENCES Anna Liza Caunca +1 780 843 6364 Lead Teacher - Slavelake Konoinia Christian School Derrick Toh +65 9272 2559 General Manager - ISS Catering
• Senior Sales Executive

  Pte Ltd

  2012.08-2014.06

  (2 years)

  • Handling sales for branded eyewear • Checking stock levels, ordering supplies and organizing the stocks • Cashiering and packing also keeping the store nice and tidy • Handling and responding to feedbacks from customers • Meeting and greeting customers • Place special orders or call other stores to find the desired items • Coordinating with managers and submit financial reports daily • Marketing the products to ensure in meeting the target monthly sales • Submit sales and commission reports monthly
• Customer Service Manager

  William Hill Online

  2011.09-2012.07

  (a year)

  • Handles emails and chats for our clients worldwide, supports and supervise customer service representatives, explain betting rules and provide assistance on new applicants. • Updates and manages account details also provides resolution to escalated issues on betting. • Evaluates and answer escalated issues on card payments and withdrawals. • Handles complaints and provide solution on issues of VIP clients. Retain clients who wants to close their account. • Offers soft selling and new online gaming items.
• Customer Service Associate & Claim Agent

  EXL Service PH - American Income Life Insurance (Health & Life)

  2010.03-2011.08

  (2 years)

  • Handles inbound and outbound calls for claims on insurance policies. • Updates and manages account details also provides resolution to discrepancies on their documents. • Checking and validating submitted documents. • Handle complaints & provide solution on issues regarding policies. • Retain clients who wants to terminate accounts.
• Banking Escalations Manager

  Aegis People Support Centre

  2006.07-2010.03

  (4 years)

  • Identifying, analyzing & initiating escalation process in an organization-based criteria specified by the company. • Linking the escalation task with incident problem records, identifying suitable service provider contacts and finding the appropriate customer management services qualified for the task. • Working on possible solution to the customer’s concern. • Retention with clients who wants to close their accounts and giving options to avoid bank charges. • Informing the customer about the performance matrix and reviewing the root cause of escalation for improvements while maintaining compliance with corporate and regional escalation policies.
• Community Organizer

  Archdiocese of Cotabato

  2004.07-2006.08

  (2 years)

  • Visiting the war-torn areas of Central Mindanao and help build the community. • Providing livelihood to the displaced family and making sure that they get back to their normal lives. • Coordinates with the municipality mayors to ensure we get financial aid on community development. • Provide trainings to mothers on livelihood opportunities with the funding from NGO’s.

Educational experience

• Notre Dame University - Cotabato

  General Science Minor in English

  2000.06-2004.03

  (4 years)

  I am a Secondary Teacher major in General Science minor in English.

Languages