Work experience

• Cabin Crew / Load Master

  Royal Air Philippines

  2023.11-Current

  (2 years)

  Implementation of safety and operational protocols to ensure passenger and crew well-being. Coordination and supervision of team operations to maintain efficiency and adherence to safety standards. Delivery of exceptional customer care through effective communication and service practices. Oversight of loading procedures to optimize weight distribution and compliance with regulations. Assurance of operational readiness through systematic checks and adherence to established guidelines. Contribution to a safe and efficient flight experience by integrating teamwork with strict protocol observance.
• Flight Attendant Trainer

  AirSmart

  2023.07-Current

  (2 years)

  – AirSmart Flight Attendant Delivered grooming, personality development, and communication workshops to prepare students for professional roles in the aviation industry. Conducted structured lessons on service procedures, hospitality standards, and customer engagement to align with industry expectations. Provided individual mentoring to students, focusing on confidence building and readiness for airline responsibilities. Designed interactive activities aimed at improving teamwork, presentation skills, and interpersonal communication. Led Crew Resource Management (CRM) and safety compliance training sessions for cabin crew to strengthen teamwork and problem-solving capabilities. Developed onboarding programs and instructional materials tailored for new hires, ensuring adherence to operational standards and promoting a culture of excellence. Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement. Provided one-on-one mentoring to help individuals reach their full potential within the organization. SKILLS Educational group management Mentorship and support for students Curriculum development Proficient in verbal and written communication Positive discipline strategies Fluent in English Experienced with Microsoft Office suite Student engagement WORK EXPERIENCE
• Corporate Private Flight Attendant

  Asian Air Safari Inc.

  2023.05-2023.12

  (8 months)

  Delivered high-level, personalized service to VIP clients, demonstrating discretion, and professionalism throughout flights. Managed the onboard experience by ensuring adherence to hospitality and service standards for high-profile clientele. Conducted training programs for junior crew members, focusing on enhancing standards of service and hospitality. Ensured compliance with all safety regulations during flights to uphold passenger welfare and satisfaction. Oversaw inventory management for in-flight meals, beverages, and amenities to meet client expectations efficiently. Coordinated with team members and ground support staff to ensure seamless operations before, during, and after flights.
• Cabin Attendant

  Qatar Airways

  2022.07-2022.12

  (6 months)

  Delivered exceptional in-flight service to a culturally diverse group of passengers, ensuring comfort and satisfaction across varying needs. Adapted to cultural differences and individual preferences to provide personalized customer experiences. Maintained adherence to safety protocols and regulations while ensuring the well-being of passengers throughout flights. Collaborated with a multinational team to deliver seamless operations and uphold organizational standards. Addressed passenger inquiries, concerns, and emergencies efficiently, demonstrating problem-solving skills under pressure. Contributed to enhancing customer loyalty by providing consistent, high-standard service aligned with corporate values.
• Customer Solutions Teammate

  PayPal

  2020.11-2022.05

  (2 years)

  Provided training and mentorship to newly onboarded agents to enhance their knowledge, skills, and service quality. Ensured adherence to quality standards through consistent guidance and support for onboarding team members. Facilitated seamless integration of new employees into operational processes by delivering comprehensive onboarding sessions. Supported the achievement of customer service excellence by fostering skill development in new team members. Maintained a high level of service delivery by overseeing the readiness and engagement of onboarding agents. Contributed to overall team performance by cultivating a collaborative environment during the onboarding phase.
• Lead Domestic Purser & Instructor

  Cebu Pacific Air

  2017.07-2020.10

  (3 years)

  Supervised and guided cabin crew teams, promoting collaboration and professional development. Conducted operational and safety training sessions to improve team proficiency and adherence to industry standards. Ensured compliance with safety regulations and company policies during flights. Facilitated an efficient onboard service delivery process through effective team management. Supported the implementation of best practices within flight operations to enhance passenger experience. Monitored and evaluated crew performance to identify areas for improvement and provide constructive feedback.
• Subject Matter Expert & Trainer

  Concentrix Synergy

  2015.01-2017.05

  (2 years)

  Conducted training sessions for new employees to enhance understanding of organizational processes and improve individual performance. Delivered actionable coaching and feedback to boost employee capabilities and meet performance targets effectively. Designed and implemented engagement initiatives to foster stronger team communication and uplift overall morale. Developed tailored training materials to align with company objectives and employee needs. Monitored progress of trainees, providing ongoing support and recommendations for continued improvement. Supported the achievement of departmental goals through effective knowledge transfer and skill-building efforts.

Educational experience

• Trinity University of Asia

  Early Childhood Education

  2011.06-2015.03

  (4 years)

  Focus on teaching, young toddlers and kids to help in early development

Languages