Work experience

• Process Trainer

  Sagility

  2023.04-2025.05

  (2 years)

  • Coached employees on best practices in customer service, providing constructive feedback to support their professional growth. • Boosted employee morale by recognizing outstanding individual achievements within the team regularly. • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Customer Sales and Service Representative

  Sagility

  2019.05-2023.03

  (4 years)

  • Handled calls promptly and with professionalism. • Served customers with knowledgeable, friendly support at every stage of online purchasing. • Been a consistent top agent; achieved or exceeded company defined monthly sales goals.
• Waitress

  Sands Restaurant

  2017.04-2019.04

  (2 years)

  • Dedicated to exceeding customers’ expectations by suggesting appropriate menu options. • Took orders, served foods, handled payment and ensured great customer service. • Confidently solved multiple customers’ concerns and did upselling if applicable.

Educational experience

• West Visayas State University

  Bachelor of Science in Development Communication

  2013.03-2017.03

  (4 years)

  A 4 year course that focuses on social works, communication, radio and tv productions.

Languages