(1 year 3 months) 1. Online Sales and Business Development: • Oversee the online sales platforms of Long Châu Vaccination Center, including nhathuoclongchau.com.vn and the Long Châu App. • Plan and execute weekly, monthly, and quarterly strategies to optimize online order conversion rates via Web/App and Social. • Expand and enhance digital sales channels (Socom), including TikTok, Facebook, Affiliate Partner and B2B collaborations to drive online revenue growth. • Collaborate with Marketing, Operations, and IT teams to manage product display, content, and visuals, ensuring seamless service delivery. • Analyze market trends and customer insights to develop effective promotional programs and sales plans for all online channels. 2. Team Training and Performance Monitoring: • Provide training and guidance to improve staff expertise, system operations, and sales consultation skills. • Collaborate with cross-functional teams (call center, customer care, chatsupport) to enhance operational efficiency and service quality. • Monitor KPIs across customer channels, ensure consultation quality, and track key business performance metrics for continuous improvement.

(1 year 2 months) VietPOM Co.,Ltd is the independent entity, supported by DocMed Technologies, a subsidiary of Hyphens Group and Hoang Duc Pte Ltd. This role will oversee the growing business and expansion of our marketplace platform with leading pharma vendors and formation of strategic partnerships across the healthcare industry. Marketplace Operation: 1. Admin: Manage content on the marketplace platform, ensure data and information are current and Aggregate articles and promotions. 2. Data Analysis: Collect and analyze market trend data and plan strategies to maximize sales potential. 3. Ecom Processes: Implement business processes, create online digital campaigns and marketing collateral. 4. Monitor: Evaluate campaign effectiveness and prepare reports on business metrics and promotions. CRM Ops Support: 1. Sales Support: Assist sales managers in planning and execution. 2. Strategy Collaboration: Collaborate on strategies to achieve business goals. 3. Sales Plan: Assist in developing and implementing sales initiatives. 4. Inventory Control: Implement measures to minimize shortages or overstock situations. Campaign Planning and Operation: 1. Campaigns: Plan and execute campaigns aligned with brand strategies and Develop and implement timelines and mechanics for campaigns. 2. Event Management: Manage major E-Commerce events. 3. Performance Evaluation: Evaluate and optimize daily/weekly/monthly performance data. Key Achievements: 1. Data-Driven: Implemented strategies improving overall sales and revenue by 15%. 2. Digital Campaigns: Developed campaigns boosting customer acquisition by 25%. 3. Strategic Support: Contributed to a 10% increase in overall sales. 4. Inventory Control: Reduced shortages by 15% and eliminated overstock situations. 5. Ecom Campaigns: Executed campaigns resulting in a 20% growth in brand visibility. 6. Campaign Mechanics: Achieved campaign goals and enhanced customer engagement. 7. Performance Optimization: Increased overall campaign effectiveness by 10%.

1 year 10 months

- Developing trust relationships with a portfolio of major clients to ensure they develop about product and revenue. - Tracking, caring and evaluating activities of the partners (Sellers). - Identifying key business partners for Seller Center | Thuocsi.vn. - Initiating projects to improve Seller experience with Seller Center | Thuocsi.vn. - Acquiring a thorough understanding of key customer needs and requirements. - Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. - Serving as the link of communication between key customers and internal teams. - Resolving any issues and problems faced by customers and deal with complaints to maintain trust. - Playing an integral part in generating new sales that will turn into long-lasting relationships. - Prepare regular reports of progress and forecasts to internal and external stakeholders using Power BI Data. - Managing KAM teams size from 2 to 5 members. Achievement: - Key Account team contributes 75% GMV of Seller Center. - Key Account team contributes growth about 20% GMV monthly for Seller Center. - Seller Center contributes aleast 15% monthly for Thuocsi.vn. - Developing average GMV daily of Seller center from 900 mil to up to 2 bil, in there KAM contribute about 1,5 bil. - Supporting - take caring - relationship of biggest sellers in the best possible way. (1 year 2 months) - Planning and coordination project platform e-commerce of Thuocsi.vn. - Developing and expanding merchants participating in the platform e- commerce of Thuocsi.vn. - Organizing basic project requirements, identify necessary resource needs, develop implementation schedule, implement and manage on-going needs to ensure long term project and system success. - Assisting and leading the coordination of general project of Seller Center. - Responding to requests and complaints using individual judgement. - Supporting outside consultants in terms of negotiation of contracts, scope, guidance and coordination with the appropriate management and clients. - Managing Seller Onboarding teams, identify necessary resource needs, develop implementation schedule, implement promotion and support Sellers. - Managing team member and perform right scope workload, size team about 15 member (full-time: 3, contract and intern: 12). Achievement: - Developing and expanding a little bit seller from the beginning to about 1000 sellers. - Coordinating and take caring team members allway follow target (as much aspossible seller register). - Product listing up to about 10.000 products and up to now about 22.000 products. - Always keep a good relationship with the seller. Thuocsi.vn is building a healthtech platform for Vietnam and Southeast Asia that will elevate quality and access to healthcare through transformative technologies for practitioners to patients, and all other stakeholders inbetween. That's why our mission is, "We build health ecosystems no one else has dared to build." We've started our mission focusing on the pharmaceutical industry in Vietnam, enabling a deeper, more trusted, and more beneficial relationship between pharmaceutical manufacturers, distributors, logistics providers, and pharmacists.

11 months Being trained and participated into one of the largest ERP implementation project for one of the top 500 companies in Vietnam (ranked 56th on VNR500Q2/2019), primarily focused in sugar production (company's core field) Collaborating with 5 other coworkers in supply chain planning function regarding data gathering, data input, sales & production forecast Cooperating with KPMG ( Consulting partner for implementing Oracle Fusion). Participating in launching process of ERP prototype model with other functions of the entire system such as Sales & Distribution, Finance, Procurement, Sales & Production forecast