- Provide administrative support of installed systems/networks- Utilize software and hardware tools to identify and diagnose complex problems that affect network performance.- Performed routine moves, adds and changes- Worked over 1000+ tickets that come into the Remedy ticketing system.- Experience configuring and maintaining routers and switches.- Troubleshoot LAN and WAN issues.- Troubleshooting different call features: call forward, call transfer, and etc in IP Telephony.- Interacting directly with end user in resolving their issues.- Provide quality remote support for leading VoIP telecom for SMB and Enterprise customers.- Troubleshoot and resolve issues with managed routers and switches, IP phones and voice QOS.- Direct to tech environment

- Provide VoIP and network incident and problem management- Assisted partners in troubleshooting Voice and Network issues. - Work in team team-oriented, collaborative environment settings as well as work independently with minimal supervision.- Working with Telecom providers and 3rd party hardware/software maintenance vendors- Hands-on experience in Call control, IP routing, VOIP deployments and SIP Trunking.- SIP, MPLS, IP networking, soft phones, dial plans

- Deployed, troubleshoot and maintained 100+ networking devices and infrastructure across the enterprise including switches, access points, servers, VOIP phones, IP cameras, printers - Installed software, modified and repaired hardware and resolved technical issues. - Identified and solved technical issues with a variety of diagnostic tools - Trained 3 new Student Assistant on processes- Documented 50+ network problems and other unusual events in detail - Designed and implemented networks in collaboration with network admin for multiple offices

- Led a team of 3 students to design, setup and implement a facilities management ERP system - Saved the university $270,000/year in operational cost with the implementation of the ERP system - Reported weekly project updates for 2 semesters and managed the team to meet weekly deadlines - Used ETL, database systems, and process analysis tools to achieve 14% budget efficiency