Work experience

• Sales Representative

  Lizmar Security Company

  2025.05-2025.06

  (2 months)

  - Engaged prospective clients and successfully promoted company services, strengthening customer acquisition strategies. - Built strong client relationships by providing tailored solutions to security needs.
• Customer Service Agent

  Kensen Limited

  2024.05-2025.05

  (a year)

  - Delivered frontline support to clients across email, social media, and live channels, ensuring timely and accurate resolutions in a fast-paced financial and betting environment. - Pioneered effective social media response strategies that reduced resolution times and enhanced client satisfaction. - Handled both routine queries and sensitive financial complaints with professionalism, ensuring compliance with company and regulatory standards. - Consistently exceeded service-level targets for response time, accuracy, and customer satisfaction ratings. - Collaborated with team members and management to improve processes, streamline communication flows, and strengthen client trust.
• Intern

  Ngong Probation Office

  2023.01-2023.04

  (4 months)

  - Assisted with rehabilitation and counseling of non-custodial offenders, sharpening conflict resolution and client engagement skills. - Provided support in community service supervision and case documentation.
• Customer Support & Sales

  Watts Electricals, Matasia

  2019.12-2020.12

  (a year)

  - Supported walk-in customers in selecting and purchasing electrical products. - Developed interpersonal and service skills while managing transactions and addressing customer feedback.

Educational experience

• Moi University

  Criminology and security studies

  2021.01-2024.12

  (4 years)

  Yet to graduate

Languages

Certificates