· Lead the department in adhering to safety, productivity, and quality policies, ensuring compliance across all four corners. · Deliver coaching, feedback, and development strategies to managers, enhancing leadership capabilities and team performance. · Oversees 14 shifts a week with 2-8 Area Manager and up to 3 Operation Manager Direct reports when in proxy role. · Implement productivity plans based on forecast reviews, meeting and exceeding customer commitments. · Assess productivity requirements and collaborate with other departments to optimize hours and staffing strategies, balancing operational needs. · Develop and maintain strong working relationships with key stakeholders, fostering collaboration and alignment on operational goals and initiatives. · Utilize data analytics and performance metrics to identify trends, monitor progress, and drive decision-making processes that enhance operational efficiency. · Introduce process changes to enhance cost efficiency, productivity, and safety, driving continuous improvement. · Oversee the placement and rotation of Area Managers (AMs) on shifts and schedules, ensuring operational coverage and efficiency. · Participate in multiple Rapid Improvement Experience (RIE) Teams, implementing process improvements that significantly boost productivity as well as quality.

· Analyzed work forecasts to determine productivity, volume, and labor needs, ensuring a superior customer experience. · Led daily stand-up meetings, updating associates on work progress, quality, safety, and internal growth opportunities. · Conducted comprehensive floor safety inspections, equipment safety checks, 5S audits, and quality control audits; documented and communicated safety incidents to all personnel. · Collaborated with other departments to align staffing, labor share, and departmental needs with overall facility goals. · Strategically staffed the department by training associates to fulfill essential roles, ensuring operational goals were met. · Utilized Lean principles and methodologies to identify waste, streamline processes, and enhance operational efficiency. · Implemented Amazon safety and OSHA compliance protocols to maintain a safe and compliant work environment. · Mentored and promoted multiple Amazon Associates from Tier One to Process Assistant (PA) and Area Manager (AM) roles. · Developed and coached associates, maintaining productivity standards and providing daily performance feedback.

· Supported the Inbound Area Manager with daily operational routines, ensuring smooth workflow and adherence to standards. · Collaborated with Area Managers across various departments to optimize labor allocation and achieve volume targets. · Trained new hires on Amazon’s safety, quality, and productivity standards, fostering a culture of excellence and compliance.

· Developed and executed strategic plans for marketing, sales, and budgeting to drive business growth. · Analyzed and aligned short-term and long-term business goals to ensure sustainable success. · Managed the acquisition of inventory, ensuring optimal stock levels and product variety. · Designed and implemented a customer service strategy to enhance customer satisfaction and loyalty.

· Operated Persistent Surveillance and Dissemination System of Systems (PSDS2) within a combined joint operations center, ensuring seamless surveillance and dissemination activities. · Developed comprehensive training materials and conducted training sessions for new employees and customers on the PSDS2 system. · Provided imagery analysis support, analyzing and exploiting various imagery types, including visible, infrared, radar, and full-motion video. · Assisted in producing high-quality imagery-based products to meet both routine and urgent requests. · Trained new military and contract operators on the PSDS2 program, enhancing operational efficiency. · Instructed new military and contract operators on preventative maintenance procedures for the system, ensuring optimal functionality.

Transferred to 117th Intelligence Squadron in Birmingham Alabama in direct support of Operation Enduring Freedom and Operation Iraqi Freedom · Supported Operation Enduring Freedom and Operation Iraqi Freedom, ensuring mission success through detailed imagery analysis. · Communicated with customers via programs such as MIRC to meet mission and product requirements, identifying the best tools for project completion. · Employed a multi-intelligence approach to produce comprehensive and accurate intelligence products for customers. · Created detailed products from full-motion video and national imagery, including annotated still images and MPEG videos.

· Certified as a Geospatial Intelligence Analyst, Full Motion Video Analyst, and Screener according to AFSOC and AFISRA standards. · Collaborated with analysts to exploit intelligence in a near-real-time environment, promptly fulfilling all customer requirements.

· Conducted comprehensive analysis on Kosovo, Serbia, and Macedonia, utilizing classified and open sources to assess counter-terrorism, political, economic, and criminal aspects, ensuring a safe and secure environment. · Reviewed and verified colleagues' intelligence reports, ensuring appropriateness and accuracy for distribution within the intelligence community. · Assisted in maintaining and updating the Joint OPS/INTEL Information System (JOIIS) Database, ensuring data integrity and accessibility. · Prepared briefs and agendas for weekly National Intelligence Cell (NIC) meetings, facilitating informed decision-making. · Screened all Requests For Information (RFIs) prior to dissemination, ensuring proper format, completeness, and validation.

· Generated in-depth political analysis reports on key regional figures, providing critical insights for strategic decision-making. · Conducted comprehensive economic analysis, contributing to a holistic understanding of regional dynamics. · Performed detailed research and analysis, forming the foundation for daily, weekly, and monthly intelligence reports. · Produced daily briefs and actively participated in weekly video teleconferences with multiple international agencies, ensuring coordinated intelligence efforts. · Compiled monthly Public Security Reports for the Area of Responsibility (AOR), highlighting key security trends and issues. · Prepared Operational Threat Assessments for KFOR forces, enhancing situational awareness and operational readiness.

· Generated comprehensive political intelligence analysis reports, providing critical insights for strategic planning and decision-making. · Compiled and produced monthly Public Security Reports for the Area of Responsibility (AOR), highlighting key security trends and threats. · Prepared detailed Operational Threat Assessments, enhancing situational awareness and readiness for KFOR forces. ADDITIONAL EXPERIENCE