(3 years 9 months) • Provide day-to-day support for desktop, laptop, and mobile devices in an R&D environment, investigating and resolving hardware, software, and network issues. • Coordinate with R&D teams to configure new software applications, ensuring alignment with security standards. • Maintain and track IT assets, enforcing patch management schedules and contributing to secure device configuration. • Train new employees on hardware usage and basic security protocols, reducing risk of data breaches and unauthorized access.

Implemented a production app in 8 different locations by working with developers and local teams to tailor it to their needs. Worked with third parties’ companies to successfully have internet coverage in 2 different locations with no Network infrastructure and cell services. Fixed app Bugs by reporting daily bugs and working with the developers to get this fix in a timely manner Deliver timely support in person and remote to departmental technical issues to minimize downtime meet deadlines and support the needs of employees Updated and fix It infrastructure for better use of the app and help employees Continued to support IT thought out the projects

(2 years 6 months) . Supported 250 plus people in person and remotely . Update and maintain a clean Inventory list if all IT equipment . In charge of monitoring and supporting our Servers . Work on 20+ daily tickets

• Collaborated with a team of six to install and configure Kaiser applications, completing over 900 installations and configurations of Mobile Iron, Citrix and Health Connect over a two-week period • Configured 300 iPhones/iPads and provided next-day technical support to doctors, including migrating information, and ensuring the ability to send pictures and messages and see patient information • Managed 8+ desktop and laptop builds per day by installing Windows 7 and 30 applications on each machine, resulting in an immediate stock of functioning computers in case of machine breakdowns • Resolved 15+ tickets daily using Remedy, such as repairing devices, replacing computers, and configuring printers, enabling the efficient operations of all hospital technology • Connected and configured five networks printers per week so that all employees could access all printers

Year Up is a leading national career development program with 250 corporate partners graduating 1,500 students annually across ten cities; the one-year program includes college-level coursework, career training, and a six month corporate internship Completed coursework in Web Development, System admin, JavaScript, Business Communication, Professional Skills, Help Desk, Tech Foundation, Public Speaking Received additional training in IT Support focusing on client support and documentation

(1 year 4 months) • Setup and connected network label printers • Resolving any concerns from customers to achieve fast Problem Solving • Organizing & managing Customer Service by Multitasking and having a clean working environment • Good level of knowledge in technology to help customers • Supported PDA troubleshooting issues • Troubleshooting cashiers workstations issues • Knowledgeable on PDA and IPhone application for asset tracking and managing • Working on troubleshooting PC issues