Work experience

• Team Lead

  Sama

  2021.07-Current

  (4 years)

  Lead, recruit, and manage a team of content moderators, ensuring high performance and quality of work. Foster a collaborative team environment, setting clear goals and maintaining accountability through regular check-ins and performance scorecards. Oversee task delivery in alignment with Sama’s core values, while managing schedules and ensuring deadlines are met.
• Content Moderator/AI Expert

  Samasource Kenya

  2017.12-2021.06

  (4 years)

  Screened, monitored, and approved user-generated content to ensure compliance with intellectual property laws and safety standards. Conducted research to support AI training models and improve content accuracy and relevance. Responding to feedback from the online community, promoting a safe and welcoming environment.
• Call Center Agent

  Sanlam

  2016.07-2017.09

  (a year)

  Managed incoming calls from policyholders, resolving inquiries, correcting policy errors, and processing changes. Utilized consultative sales techniques to generate leads for the telesales team. Delivered superior customer service by applying deep knowledge of company products and services.
• Call Center Agent

  Hello Doctor

  2015.07-2016.05

  (a year)

  Promoted healthcare services through outbound calls, achieving a conversion rate of 89%. Provided customers with information on available healthcare services, answering their queries effectively.
• Customer Service/Cashier / Housekeeping Assistance

  Heritage Resort

  2014.06-2014.09

  (4 months)

  Provided information on services, handled room bookings, and assisted with guest inquiries. Supported the housekeeping team by maintaining cleanliness in rooms and common areas, ensuring compliance with safety standards. Processed payments for reservations and managed stock replenishment for guest services.
• Customer Relations / Receptionist / Housekeeping Support

  Peppercorn Resort, Naivasha

  2013.08-2014.05

  (10 months)

  Welcomed guests and assisted with check-ins and check-outs, ensuring smooth operations and guest satisfaction. Collaborated with housekeeping staff to maintain clean and well-stocked guest rooms, restocking supplies and managing room turnover. Handled guest inquiries, processed payments, and maintained accurate records of room occupancy and requests.
• caregiver

  annex hospital, nakuru -

  2008.12-2011.09

  (3 years)

  Assisted patients with personal care, including bathing, grooming, and dressing. Managed light housekeeping, medications, and mobility assistance for patients. Provided companionship and emotional support while maintaining a safe, clean, and comfortable home environment.
• Front Office & Housekeeping Trainee

  Great Rift Valley Lodge and Golf Resort

  2008.02-2008.04

  (3 months)

  Trained in both front office and housekeeping roles, learning room maintenance, linen management, and guest service procedures. Conducted room inspections and assisted with guest laundry services, ensuring guest satisfaction and adherence to cleanliness standards.

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