Carol

Intern
Female24 y/oCustomer Service Specialist/Customer Service Manager/Supervisor/After-sales customer service/Pre-sales customer serviceLive in KenyaNationality Kenya
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Work experience

  • Intern

    Muthingi TV
    2023.05-2023.08(4 months)
    Key Achievements: · Contributed to an advertisement campaign that continues to air to this day. · Produced a children's show for Muthingi TV that is still being broadcast. Responsibilities: · Collaborated on video editing and post-production tasks, including trimming footage, adding transitions, and synchronizing audio to produce polished content for various platforms. · Operated cameras during studio and outdoor shoots, ensuring optimal composition, lighting, and focus to achieve professional-quality visuals. Conducted equipment setup and maintenance for smooth operation. · Assisted in the end-to-end production process, from brainstorming creative concepts and scriptwriting to coordinating schedules and managing on-set logistics to meet project deadlines. · Designed and customized graphics, animations, and visual effects to complement video narratives, ensuring brand consistency and engaging storytelling. · Developed detailed storyboards to visualize scenes and align production goals with creative direction. · Conducted research to ensure content accuracy and relevance, tailoring messaging to target audiences and enhancing project impact. · Supported technical operations by setting up, testing, and troubleshooting audio-visual equipment during shoots and live productions. · Coordinated with writers, directors, and other team members to deliver cohesive and high-quality media projects within budget constraints.
  • Salesperson

    Dhaval Phone Shop
    2019.01-2020.12(2 years)
    Key Achievements: · Achieved a sales increase from 30% to 40%. · Successfully introduced an online sales platform. · Led the launch of a new phone shop in Nairobi. Responsibilities: · Greeted customers warmly upon entry, listened to their needs, and offered tailored assistance to enhance their shopping experience. · Effectively communicated detailed information about products and services, highlighting key features and benefits to address customer queries and preferences. · Assisted customers in selecting products that best suited their requirements and budgets, offering personalized recommendations to ensure satisfaction. · Managed payment processes accurately and efficiently, including handling cash, credit cards, and other payment methods, while ensuring secure and error-free transactions. · Ensured the shop was consistently clean, well-stocked, and visually appealing by arranging displays, organizing inventory, and addressing cleanliness to create an inviting shopping environment. Other Positions Held

Educational experience

  • Maasai Mara University

    Communication and Journalism
    2019.08-2023.12(4 years)
    I completed with a bachelors degree

Languages

Chinese (Mandarin)
A little
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