Work experience

• CUSTOMER RESPONSE ADVISOR

  Emapta

  2024.06-2025.02

  (9 months)

  · Assisting customer concern via Intercom · Responding to customer concern via email and chat · Processing refund
• HEALTHCARE CONSULTANT

  HealthyBOS LLC

  2022.01-2024.03

  (2 years)

  · Calling patient for appointment schedule and Doctor info · Calling doctor’s office to get Clinical Notes and signed Certificate of Medical Necessity for patient oxygen · Gather all needed document from the Doctor’s before forwarding to patient insurance
• TECHICAL SUPPORT REPRESENTATIVE

  Sitel Philippines Corp.

  2020.09-2021.09

  (a year)

  · Troubleshooting Internet Issue · Troubleshooting Phone Issue · Troubleshooting Cable connection · Customer assistance for their Billing breakdown
• CUSTOMER ASSOCIATE

  Sitel Philippines Corp.

  2017.06-2020.04

  (3 years)

  · Vouchers or Live Tickets code error inquiries · Goods Shipping inquiries · Hotel reservation inquiries · Inbound, Chat & Email Support
• TECHICAL SUPPORT REPRESENTATIVE

  Sitel Philippines Corp.

  2016.06-2018.01

  (2 years)

  · Outbound calling · Verify & confirm address changes of the company · Customer assistance for their Billing breakdown

Educational experience

• University of Baguio

  Associate in Computer Technician

  2008.06-2010.03

  (2 years)

  Hardware and Software Installation

Languages