- Provide personalized service to prospective students, guiding them through exploration, application, and enrollment processes.- Establish and nurture relationships to recruit, admit, and enroll students into the School of Medicine.- Collaborate with the Director to coordinate year-round admissions activities.- Conduct initial screenings and participate in interviews, conducting presentations of applicants to provide insights during Admissions Committee meetings.- Represent the School of Medicine at local, regional, and national events, enhancing its visibility.- Host on-campus visits, virtual events, and admitted student days, fostering engagement and community.- Maintain consistent communication with prospective students via phone, email, social media, and written communication.- Ensure accuracy and completeness in applicant files, facilitating smooth admissions processes.

- Serve as territory manager for assigned markets to assist students and families in the enrollment funnel.Initiate and cultivate outstanding relationships with students, parents, high school administrators, and college partners.- Present dynamic admission presentations on a weekly basis for prospective students and families following university brand guidelines and identity.- Excellent proficiency in CRM Salesforce, PeopleSoft, Microsoft Suite, Slack, Google SuiteProvide detailed information on federal and university financial aid guidelines to prospective students and families.- Advise and manage a paraprofessional student organization comprised of 20 members focused on customer service and the new student experience.

- Successfully increased the student application pool through building the application website utilizing Tarradotta software.- Evaluated 100+ submitted student applications and made grammatical edits to increase Gilman scholarship aid on student accounts.- Collaborated with IFSA-Butler, ISA, AMIDEAST, and other provider programs on increasing application submissions through webinars and informational(s).

- Oversaw customer-sensitive data using Salesforce while exceeding daily productivity goals and consistently earning top survey scores.- Applied problem-solving skills to resolve customer inquiries and disputes.- Answered approximately 80 calls and emails per day utilizing a courteous and professional manner to collect information and identify customer needs.