Work experience

• Security Supervisor

  Al Sraiya Security Services, Qatar

  2022.11-Current

  (3 years)

  Supervised a team of nine staff, ensuring safety and compliance in a busy environment. Trained team members on protocols and maintained clear communication with management. Conducted regular safety inspections and maintained guest protection standards. Ensured proper operation of security, contributing to overall guest safety.
• Waiter

  Serena Hotels, Kenya

  2017.05-2022.04

  (5 years)

  Delivered fine dining service, ensuring guests' consistent satisfaction in a luxury setting. Upsold premium food and beverage items, contributing to increased revenue. Presented menus and answered questions about cuisine, making recommendations upon request. Greeted new customers and escorted them to their tables. Managed multiple tables during peak service hours with efficiency and professionalism. Monitored alcohol intake by guests, prohibiting sales to intoxicated individuals. Operated POS systems for accurate billing and order management; prepared receipts and processed payments. Maintained strict hygiene and cleanliness standards in compliance with food safety regulations. Received consistent positive feedback from guests and supervisors for exceptional service.
• Assistant Waiter

  Serena Mountain Lodge, Kenya

  2013.05-2017.04

  (4 years)

  Welcomed guests, presented menus, and accurately recorded orders. Prepared mise-en-place for service, ensuring smooth dining operations. Promoted suitable menu options to enhance guest satisfaction. Collaborated with team members to deliver seamless and professional services. Memorize the preferences of regular customers to build rapport and increase brand loyalty. Maintained inventory and equipment; ensured cleanliness and operational readiness.

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