Work experience

• Customer Service Representative

  Freemen Nutra Group

  2024.08-Current

  (2 years)

  Supply Chain Operations: Coordinated end-to-end supply chain processes, including order processing, warehouse goods release, logistics coordination, invoicing, and post-sale services to ensure seamless operations. Customer Support: Served as the primary point of contact for customer inquiries, addressing product availability, order status, delivery timelines, and supply chain-related issues to maintain high customer satisfaction. Inventory Management: Monitored inventory levels to ensure accurate stock and transaction records, proactively identifying and resolving discrepancies to support efficient warehouse operations.
• Marketing Intern

  TFJoy Limited

  2023.09-2024.03

  (7 months)

  Media Strategy Planning and Execution: Created and implemented customized content marketing and localization strategies, resulting in a 20% increase in video views and audience engagement through effective SEO optimization, video editing, and thumbnail design. Data Analytics and Reporting: Analyzed performance metrics using YouTube Analytics to provide actionable insights. Integrated current trends into analysis, leading to a 15% increase in viewer retention. Channel Management: Managed YouTube channels with over 1M subscribers. Engaged with fan communities, ensuring viewer loyalty and high engagement rates. Partnership Development: Identified and researched potential partners, developed outreach strategies, and cultivated strategic partnerships with key business stakeholders.

Educational experience

• University of Amsterdam

  Master in Journalism, Media, and

  2021.09-2023.07

  (2 years)
• Aarhus University（Dennmark）

  Master’s in Journalism, Media, and

  2020.01-2021.01

  (a year)
• Xiamen University

  International Journalism

  2016.01-2020.01

  (4 years)

Languages