(1 year 5 months) Responsible for gathering client requirements, conducting ERP solution demos, and designing tailored workflows using Pronto ERP. Also involved in exploring AI integrations such as OCR and automation to help streamline client operations and enhance business processes.

Partners & Client Development Management Relationship Building: Developed and maintained strong relationships with key partners in the cloud accounting ecosystem, including Software Providers (Human Resource Management System, Inventory ManagementSystem, Approval Workflow Management System), Educational Institutions (Universities), and Industry associations. Negotiation and Contracting: Served as the primary liaison for partner communications, inquiries, and escalations, ensuring prompt resolution and alignment with partner needs. Identifying Potential Partnerships: Participate in partner networking sessions and industry events to explore potential collaboration opportunities and expand partnership networks. Problem Solving: Serve as the primary point of contact for client inquiries, escalations, and issue resolution. Client On-boarding: Guide clients through the onboarding process, ensuring a smooth transition and successful implementation of products or services. Develop and deliver training sessions and educational materials to facilitate client adoption and usage. Employed Microsoft Visio to design and refine customized workflows for clients and internal teams, fostering seamless collaboration and promoting standardized processes to enhance business performance. Monitoring and Evaluation: Conduct regular check-ins and proactive outreach to ensure client satisfaction and identify opportunities for providing recommendations on adopting suitable software. Reporting and Analysis: Analyse client feedback and market trends to provide actionable insights to software partners for their product enhancements and strategic decision-making. Marketing & Promotion: Responsible on digital marketing plan to deliver company brand message for brand awareness, recruitment, partnership, and client onboarding. Utilize data insights provided by the external marketing partner to evaluate campaign effectiveness and identify areas for improvement.

(5 years 9 months) Responsibilities Drove the enhancement of the competitive value proposition for the company's product, solidifying its position in the market. Spearheaded the optimization of the key revenue model for the company product. Identify and work on business proposal for strategic partnership to be ready for different phases of product launch. Engaged in strategic discussions with potential investors, effectively communicating and advocating for the company's business model. Developed customized conceptual pitching decks tailored to diverse investor audiences, including angel investors, venture capital firms, and government bodies. Held a key role in monitoring and overseeing comprehensive financial and cash flow operations within the company. Pioneered marketing strategies that shaped the company's communication channels, campaigns, and product experience designs, strategically aligned with overarching business goals. Achievements Successfully launched Traple on Google Play Store and Apple App Store, with over 1,500 downloads and 400+ users signing up within a span of 10 months, all achieved without incurring any marketing expenses. Expanded Traple's itinerary planning services to cover 14 countries and 72 cities, offering convenient travel solutions to a diverse global audience.

3 years 6 months Responsibilities: To come out an idea that able to grow market share or profits through product and service innovation either it is an improvement, or a disruptive, or breakthrough innovation. Champion and lead the ideation phase of the strategic innovation process, including developing methods and tools for idea generation. Deliver breakthrough innovation by identifying sustainable, customer-focused growth opportunities. Develop business case to support innovation ideas from conception to implementation; present case to senior executives for approval and resource allocation. Align new ideation with the vision and direction of company strategy and instill capabilities required to drive more innovative processes. Challenge organizational norms and capabilities to consider new and different opportunities, approaches, and methods. Help build partnership with universities, institutes, and other organizations. Additional Experiences: Certified in "Unleashing Your Creativity Innovation at Workplace" that able to strengthen Creative Thinking skill and to look at new ways of developing creative ideas and relationships to bring about value creation. Experienced with 2nd SMART CITIES Asia 2016 Conference at Kuala Lumpur Convention Centre and had a better view of IOT (Internet of Thing) that can work for respective industry. Experienced with 8th BankTech Asia 2016 Conference with specific focus on regional issues at Kuala Lumpur Convention Centre. To explore the latest on what’s hot and what’s not from the Bank Industry, while displaying the state-of- the-art banking technological elements that were utilized in creating new tools to boost customers’ banking experience. Achievement: Successfully pitched an idea to Maxis team that is related to Emergency Internet of Thing (IOT) Solution which could help to improve the health and safety measurements by create an additional channel to inform residents to immediate react to the disaster.