Work experience

• Marketing Administrative Assistant (Trade Marketing)

  Grupo Multi

  2024.10-2024.12

  (3 months)

  December 2024 - July 2025 • Assisted in the management and distribution of promotional and POS materials. • Prepared basic reports for campaign monitoring. • Communicated and interfaced with suppliers and sales teams. • Contact with customer in the company showroom • Monitored engagement and reach metrics. • Interacted with the online community and managed comments.
• CRM

  | [Grupo Multi]

  2023.10-2024.06

  (9 months)

  • Customer Service Representative (SAC): Provided customer service and support via chat and phone, focusing on problem resolution and satisfaction.
• Customer Service Analyst

  Teleperformance

  2022.12-2023.08

  (9 months)

  • Customer Service Analyst (Ambev): Provided customer service and support via phone, focusing on resolving demands and maintaining service quality.
• Customer Service Analyst (Banking Products)

  Atento Hong

  2020.01-2022.11

  (3 years)

  Provided customer service and support via chat and email, focusing on clarifying doubts and resolving issues related to banking products.
• Warehouse Assistant and Administrative Assistant.

  auto viacao transcap

  2018.03-2018.11

  (9 months)

  • Highlight: "Supported the organization of documents and control of materials".
• HR Administrative Assistant, Revolving Assistant, Returns assistant

  c&c casa e construcao

  2016.08-2018.01

  (a year)

  • Highlight: "Assisted in administrative routines and file organization".

Educational experience

• Cruzeiro do Sul

  Advertising and Marketing

  Current
• High

Languages