Frank
Program/Project Manager
Male47 y/oSolution/Customer Success/Account Manager/Pre-sales customer service/After-sales customer service/Network/Online Customer Service/Customer Service Manager/Supervisor/Customer Service Director/IT Project Management/Property Project Manager/Production Project Management/PMO/Project Manager/Supervisor/Project DirectorLive in GuangzhouNationality China
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Project Manager
Cisco(China)2018.11-Current(7 years)As 3 years PM and 4 years DM, Drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. Is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders, and help customers maximize the value of their partnership with Cisco.
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English
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Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
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