Summary

Work experience

• Operations Manager

  Bliss Healthcare | Kenya

  2020.10-2026.01

  (5 years)

  2025.03——2026.01，Operations Manager Managed strategic relationships with insurance companies, care managers, corporate clients, and healthcare stakeholders across multiple healthcare centers. Coordinated service delivery and operational support for insured members, ensuring quality customer experience and efficient healthcare access. Worked closely with insurance providers and care managers to improve patient utilization, service uptake, and customer satisfaction. Supported partnership growth initiatives with insurance companies and corporate schemes. Led performance management, stakeholder engagement, and operational reviews across multiple facilities. Gathered market intelligence and customer insights to support business growth initiatives. Managed escalations and ensured timely resolution of customer and partner concerns. 2023.08——2025.01，Regional Business Manager – South Rift Valley Managed relationships with insurance companies, brokers, care managers, corporate organizations, and strategic partners across the South Rift region. Developed and expanded healthcare partnerships aimed at increasing patient volumes and insurance utilization. Conducted business development activities, customer engagement meetings, and stakeholder forums to identify growth opportunities. Collaborated with insurance partners to improve member access, service delivery, and scheme performance. Gathered market intelligence and competitor insights to support commercial decision making. Led regional account management initiatives and maintained strong relationships with key decision-makers. Coordinated regional growth initiatives and partnership expansion activities. 2021.08——2023.08，Medical Centre Administrator (Center Manager) Managed relationships with insurance providers, care managers, and corporate clients to ensure seamless healthcare service delivery. Coordinated insured patient journeys and resolved escalations involving insurance approvals, authorizations, and customer service concerns. Supported business development initiatives targeting insurance and corporate accounts. Maintained high service standards and strengthened partnerships with healthcare payers. Led customer experience initiatives and service quality improvement programs. 2020.10——2021.08，Regional Sales Manager – Rift Valley Developed and managed relationships with insurance companies, corporate clients, and healthcare stakeholders across the region. Conducted market visits, customer acquisition activities, and stakeholder engagement initiatives. Identified new partnership opportunities and supported regional business growth strategies. Managed key accounts and facilitated collaboration between healthcare facilities and insurance partners. Supported sales growth and customer retention initiatives.
• Regional Sales Team Leader – Bancassurance

  Family Bank PLC

  2015.08-2020.01

  (4 years)

  Led bancassurance business development across multiple branches within the Nairobi region. Built and maintained relationships with insurance companies, brokers, bank leadership teams, and customers. Managed insurance product distribution, customer acquisition, and partner engagement activities. Coordinated joint business development initiatives between Family Bank and insurance partners. Conducted market intelligence, competitor analysis, and sales performance reviews to identify growth opportunities. Trained branch teams on insurance products, customer engagement, and partnership management. Consistently exceeded business targets through effective stakeholder engagement and relationship management. Managed relationships with key insurance providers to drive growth in life, medical, motor, and general insurance products.
• Human Resource Officer

  Civitra Business Solutions Ltd

  2013.01-2015.08

  (3 years)

  Supported operational coordination, recruitment, employee relations, and administrative functions. Assisted in compliance documentation, reporting, and process improvement initiatives. Coordinated stakeholder communication and organizational support activities.

Educational experience

• KCA University

  Bachelor of Commerce

  2015.01-2017.01

  (2 years)
• Kenya Institute of Management

  Diploma in Management

  2010.01-2012.01

  (2 years)

Languages

Certificates