•Recruit prospective students and guide them through the admissions processoRecruited 23 students to attend WGU for the May 2019 academic term •Educate adult learners about WGU, the enrollment process, and admissions deadlines/requirements•Maintain confidentiality and follow regulations regarding FERPA and US Department of Education rules •Communicate with team members regarding Transcript information and best practice methods as a Transcript Liaison and ETC Trainer •Collaborate with other higher education professionals and university departments in order best meet the needs of students•Provide excellent customer service to students, while also multitasking to maintain productivity •Utilize Salesforce software and Microsoft Office products to maintain student profiles and necessary data•Complete tasks independently with minimal to no supervision•Flexible and adaptable to change in order to learn new approaches, best practice methods, and technologies quickly

•Provided knowledge to students via phone regarding loan forgiveness and payment plans to remain in good standing with the student loan office •Problem-solved and implemented mediation skills to provide options to student concerns or complaints •Utilized effective oral communication and customer service skills to best answer the questions and concerns of students •Ensured student accounts were properly maintained through attention to details•Implemented FERPA regulations to ensure confidentiality was consistently maintained

Utilities Coordinator February 2016-August 2016•Coordinated vendors and scheduled services needed for foreclosed properties•Ensured past-due-balances were paid, utilities were up-to-date, and inspections were completed prior to purchase Asset Preservation Coordinator II August 2014-February 2016•Prepared, reviewed, edited, and distributed complex invoices, along with other viable documents•Maintained productivity and met all scheduled deadlines, while meeting set benchmark requirementsoCompleted and processed 70-100 invoices within an 8-hour time frame, totaling approximately $25,000 per day•Provided customer service by responding to inquiries and general questions •Evaluated and assessed the company’s budgetary process, with the goal of determining whether or not invoices were a cost savings or loss•Trained new hires on day-to-day operations and company policy and procedures

•Supervised three Sales Associates and provided feedback to ensure tasks were completed in a timely and professional manner •Interviewed, hired, and trained new staff in all aspects of day-to-day procedures and company goals, objectives, and expectations•Mentored and coached new Sales Associates to improve and enhance their customer service knowledge and skills •Assisted customers and vendors with sales and service needs•Maintained and tracked daily sales revenue, and implemented corrective action to ensure sales goals were met•Conducted and verified inventory of goods and services with attention to detail •Maintained records and completed administrative tasks in an efficient manner