Provided exceptional customer support through the company’s messaging system by delivering accurate information, resolving billing and account issues, and escalating complex cases when necessary, while maintaining meticulous documentation and consistently exceeding performance targets. Email Support: Delivered prompt, accurate, and professional responses to customer inquiries via email, effectively resolving issues and ensuring high customer satisfaction. Invoicing: Generated, reviewed, and reconciled invoices, resolving discrepancies promptly and ensuring accurate billing and financial documentation for customers. Chat Support: Delivered efficient and professional real-time support via live chat, addressing customer concerns and inquiries with a focus on quick resolutions. Administrative Tasks: Managed customer records, maintained up-to-date and accurate data entries, coordinated schedules, and supported daily operations to ensure smooth and efficient departmental workflows.

Designed and developed customized websites using Wix and WordPress, leveraging Figma for initial design prototypes and revisions, ensuring alignment with client specifications and branding guidelines. Managed website content, applied SEO best practices, and ensured smooth performance across all platforms. Collaborated with clients and team members to deliver user-focused web solutions, contributing to improved site engagement and performance.

Performed accurate data entry for certificates, budgets, and reports, ensuring organized and well-maintained databases Communicated with recipients to coordinate the proper distribution of official documents. Assisted in planning and facilitating organizational programs and events. Ensured precision and consistency in all documentation and data handling. Other task: Developed backend features using Visual Basic and PHP, integrating with SQL Server to enhance data processing efficiency.

Bachelor of Science in Information Technology