
Cathlene
Customer Service, Team Manager
Female32 y/oCustomer Service Manager/SupervisorLive in PhilippinesNationality Philippines
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Work experience
Customer Service, Team Manager
Alorica Philippines
2019.11-2025.05(6 years)
• Exposure to different booth camp and programs (including meetings with clients) that
enhance leadership and skills
• Keeping track of the team's performance and evaluate result.
• Provide support and coaching sessions for performance development and career growth.
Customer Service Representative
Alorica Philippines
2015.01-2019.11(5 years)
• Account Specialist (Inbound and Outbound call)
• Chat support (Non-voice)
• Maintaining good quality of service and customer satisfaction.
• Provide solution and recommendation to customer problem.
Languages
Tagalog
Native
English
Proficient
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