Cathlene

Customer Service, Team Manager
Female32 y/oCustomer Service Manager/SupervisorLive in PhilippinesNationality Philippines
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Work experience

Customer Service, Team Manager

Alorica Philippines
2019.11-2025.05(6 years)
• Exposure to different booth camp and programs (including meetings with clients) that enhance leadership and skills • Keeping track of the team's performance and evaluate result. • Provide support and coaching sessions for performance development and career growth.

Customer Service Representative

Alorica Philippines
2015.01-2019.11(5 years)
• Account Specialist (Inbound and Outbound call) • Chat support (Non-voice) • Maintaining good quality of service and customer satisfaction. • Provide solution and recommendation to customer problem.

Languages

Tagalog
Native
English
Proficient
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