Work experience

• Customer Service, Team Manager

  Alorica Philippines

  2019.11-2025.05

  (6 years)

  • Exposure to different booth camp and programs (including meetings with clients) that enhance leadership and skills • Keeping track of the team's performance and evaluate result. • Provide support and coaching sessions for performance development and career growth.
• Customer Service Representative

  Alorica Philippines

  2015.01-2019.11

  (5 years)

  • Account Specialist (Inbound and Outbound call) • Chat support (Non-voice) • Maintaining good quality of service and customer satisfaction. • Provide solution and recommendation to customer problem.

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