Work experience

• Call Center Operator

  Connect Call Center

  2025.02-2025.07

  (6 months)

  • Handled customer calls in English and Swahili. • Interpreted customer concerns between the two languages to ensure clarity. • Provided product explanations and support across different regions. • Maintained high accuracy and professionalism.
• Sales Representative

  Kelly Tech

  2022.06-2025.01

  (3 years)

  •Translated product information and sales communication into Swahili. • Prepared simple written translations for product features and promotions. • Enhanced customer communication through localized explanations. • Built strong client relationships using clear and culturally relevant language.

Educational experience

• JKUAT University

  Business and Communication

  2023.09-2025.09

  (2 years)

  • Studying key areas including business communication, public relations, customer relations, marketing, and professional writing. • Gained strong skills in clear and accurate communication, translation, and client engagement. • Developed experience in preparing reports, presentations, and culturally adapted content. • Trained in digital communication tools, problem-solving, and effective information delivery.

Languages