(2 years 10 months) Developed a detailed business plan, which included a thorough analysis of the target market, the definition of a sales and marketing strategy, the projection of financial statements, and the development of an operations and logistics plan. Implemented a multi-channel marketing and sales strategy, which ranged from digital marketing (SEO, SEM, social media) and local advertising (directories, printmedia) to participation in industry events and fairs, as well as the development of a network of contacts and collaborators. Managed B2B communication, effectively delivering, executive presentations and facilitating complex discussions with commercial teams, stakeholders and technical personnel. Experience in designing and setting up audiovisual installations for events and productions, including equipment configuration, signal connection, image and sound calibration, and troubleshooting.

Exceptional communication skills and the ability to engage with guests from diverse backgrounds. Proven ability to multitask effectively in a fast-paced environment, ensuring prompt and accurate service to all customers. Adept at handling customer complaints and concerns with professionalism and diplomacy, turning potentially negative experiences into positive ones.

Sales professional driving customer acquisition and exceeding revenue targets for educational courses. Proven ability to manage the full sales cycle, from lead generation to closing deals. Collaborative partner with marketing, contributing to campaign development and optimization. Experienced in cultivating client relationships, providing personalized service, and navigating complex sales interactions with diverse customer profiles.

1 year 11 months (1 year 3 months) Successfully managed a portfolio of 10+ projects, including 4+ internal initiatives (automated warehouse implementation, ERP transitions, productionsystem development) and 6+ external projects for major corporate clients. Led cross-functional teams of up to 10 members, developing detailed project schedules, managing resources, and ensuring on-time and within-budget delivery. Experienced in various project methodologies ( Agile, Waterfall) Designed comprehensive financial plans, including P&L and forecast analysis. Oversaw procurement for installations valued at $20M.

Led the transition from Ecagest to SAP, ensuring accurate data migration and process optimization. Streamlined workflows to align with the new ERP, reducing inefficiencies by 15%. Implemented lean techniques such as 5S, Just-In-Time (JIT), and ABC warehouse management. Developed over 15 work guidelines for the company's production processes.