The Pre-Sales Engineer II partners with the sales team to consult with prospects and customers regarding after warranty data center maintenance & network optimization. The Pre-Sales Engineer II designs & architects’ technical solutions to meet evolving customer needs. Assists the sales team as a subject matter expert on storage, server, networking, as well as Professional and Parkview Managed Services. Provides on-going technical sales training to the sales team.

Magna5 exists to help organizations transform. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, cybersecurity, network monitoring and cloud hosting together under one roof … all fully managed by our team of experts 24/7/365. Our passion is to help companies like yours work better, faster and smarter. Proven approaches. Well planned strategies and roadmaps. Innovative technology. All interconnected and easily deployed to take your organization into the future and beyond.

- Providing the ultimate client experience is always first- Building true client relationships by understanding the clients business function to create efficient work processes that meet the clients business needs. - Becoming virtually part of the business as an IT resource during vendor meetings and forecasting- Helping clients look at new technology that fit business needs- Quarterly Business Reviews- Monthly meetings to review security posture and make recommendations- Discussing backup and disaster recovery along with business continuity and testing- Security Awareness- Managing team resources with a solution based focus- Leader- Oversee the overall planning, coordination, execution, and completion of assigned projects and strategic initiatives.

Work together with other board members to discuss programming, plan events, and campaigns that support the mission of the YMCA.

Met with customers to assess their operations, existing systems, and business needs, working collaboratively with them to define IT strategy and identify product solutions. Cultivated relationships with new and existing B2B customers, focusing on revenue growth while also ensuring retention of accounts. Conducted quarterly business reviews to identify opportunities for improvement and evaluate performance metrics. -Conducted extensive research into emerging markets, industry trends, and new technology solutions, helping accounts save money and improve operational performance.-Made recommendations for systems, software, and telecommunications solutions based on each customer’s unique business needs and budgets.-Established IT road-maps, budgets, and schedules for each account, including renewal timelines.

Directed IT services sales and implementation projects for diverse customer base. Assessed current environments with customer workplaces, creating customized road-maps for each account. Established relationships based on trust. Managed projects through full life-cycle. Met with customers to review results each quarter, adjusting as needed. -Leveraged technical expertise to cultivate rapport with customers and provide consultative approach to sales. -Introduced satisfaction surveys to identify areas of improvement and increase customer satisfaction. -Served as liaison between clients and IT teams, translating business needs into IT language and vice versa. -Launched business from the ground up, collaborating with Co-Founder on business development.

Negotiated agreements with customers and vendors, creating a culture of trust and communication between parties. Detailed customer environments to assist with project planning. Led installation projects of voice, network, server, and hardware systems. -Drove sales of IT solutions, including service projects and equipment deployment. -Acted as liaison between vendors and customers to ensure timely delivery of services.

-Managed IT services sales and support.-Document MSP customer equipment and configurations.-Create Visio network drawings of customer sites.-Manage all network connectivity a 10gig redundant fiber ring.-Setup proactive monitoring and alerts for all managed customers.-Configure and deploy network equipment such as Cisco switches, routers and ASA devices.-Provide personable, quality customer support.-Evaluate and make recommendations to customers regarding performance and end of life equipment.-Work with our sales team to order equipment.-Cisco Call Manager and Unity configurations and training.-Wireless configurations using Cisco 2500/5500 series controllers.-Switch and router configuration using VLAN, VRF, routing, and access lists.

-Manager of all IT operations at West Point Products and West Point Canada -Responsible for building strong networks, relationships and trust with our vendors, internal business partners and stakeholders across the organization to ensure we are receiving the best possible service-Active Directory, DNS and Group Policy maintenance -Coordinated and managed facilities move at our Washington PA distribution center and maintained connectivity at both locations resulting in zero downtime-Purchase and deployment of Shortel VoIP phone system to all offices-Installed and configured HP Procurve 2610 PoE switches for phones creating vlans to separate data and voice traffic-Configure network redundancy of MPLS to Internet circuit -Barracuda email and web filter purchase and configuration-Blackberry BES server installation and maintenance-Email administration using Microsoft Exchange Server 2003

1)Established Pittsburgh Stealth Semi-Pro football team2)Handled all business, marketing, and promotional aspects of the team3)Negotiated contract with Robert Morris University NCAA facility as Stealth home field4)Chartered Anderson bus trip for away game in West Virginia5)Negotiated free indoor practicing at The Club in Monroeville PA 6)Charity work at UPMC Childrens hospital with signed shirts and football for the kids7)Controller all finances for team operations8)Website design and domain.

- Interviewed by Builder Magazine discussing Triple Play for service providers- http://www.builderonline.com/design/technology/coming-soon-triple-play_o- Access-lists, AAA authentication, radius server and VPN configuration- Determine vendor pricing and establish solid working vendor relations concerning all IT equipment - Configuring Cisco ASA 5505 adaptive security devices to connect remote offices via VPN to a Cisco 3030 concentrator- Windows administrator working mainly with Windows 2000, XP, Vista, and 2003 Server. Use of Active Directory