Work experience

• Channel Sales and Account Management

  Solutions Granted Inc. Now A Part of SonicWall

  2021.04-Current

  (4 years)
• Lead Channel Account Manager

  Solutions Granted Inc. Now A Part of SonicWall

  2022.12-Current

  (3 years)
• Channel Account Manager / Sales

  Solutions Granted Inc. Now A Part of SonicWall

  2021.04-2022.12

  (2 years)
• Sr. Technical Trainer

  ST Engineering iDirect

  2017.12-2020.05

  (3 years)

  * Conduct training for internal and external customers on ST Engineering iDirect technologies locally and globally.* Update / maintain current training material and training VSAT networks.* Create / develop new training material for future ST Engineering iDirect platforms / technology.* RF / Satellite Comm, Networking, QoS / Global Bandwidth Management, Beam Switching, PULSE NMS, Velocity platform operation / system architecture, and more.
• Test Engineer 2

  VT iDirect

  2014.04-2017.12

  (4 years)

  - VSAT Networks: installing, operating, and troubleshooting both hub and remote sides.- Understanding database operation, switching, VOIP and or RF / satellite technology.- Testing of IP based products regarding Layer 2 and Layer 3 applications.- SAFe and Agile methodologies- Understanding IP networking and routing protocols.- Testing client-server applications running on Linux based machines.- Perl, Python, QTP, and TCL/TK regarding automation.
• Network Consultant

  iDirect Technologies

  2009.04-2014.01

  (5 years)

  - Responsible for working complex customer reported issues according to priorities and designated resolution timeframes - Responsible for troubleshooting RF/Satellite communication, IP Networking, Linux and MySQL- Provide Technical Account Management (TAM) for premium customers - Work in a LAB environment to Reproduce customer issues and test new software packages - Provide support both remotely and at customer premise for new installations, network upgrades, and system integration efforts.- Work with Developers/Test Engineers toward resolution of hardware and software related problems - Act as a technical mentor for junior Engineers, and participate in knowledge sharing programs.- Instructed classes and/or conducted installs at various locations both international and nationally. Content included RF and SAT fundamentals, VSAT, IP networks, VoIP, QoS, Installations and maintenance of iDirect products, and more...
• CSE

  iDirect

  2004.04-2009.01

  (5 years)
• Network Operations Center Engineer

  Gilat Satellite Networks

  1998.10-2004.04

  (6 years)
• Satellite Communications Technician

  United States Air Force

  1992.06-1998.10

  (6 years)