Work experience

• Operation Manager II

  Amazon– Robbinsville, NJ

  2025.02-Current

  (a year)

  Managed over 60 pack associates, consistently producing 200K+ customer shipment in 10hrs shift. Directed 2 warehouse supervisors, ensuring adherence to safety standards and quality compliance. Lowered unfavorable safety rate at 6% from 15% by addressing associate concerns and providing feedback. Drive P&L accountability by monitoring labor efficiency, throughput, and quality metrics to achieve target KPIs. Achieved #1 automated machine performance across all shifts and network-wide pack rate by setting individual goals, implementing standard processes, and actively tracking individual productivity data. Partnered with all pack department to align staffing models and operational forecasts with seasonal and peak demand.
• Operation Manager II

  Amazon– Coppell, TX

  2023.05-2025.02

  (2 years)

  Supervised 40+ associates in inbound and return department while forecasting and planning daily staffing, workload, and performance to ensure efficient coverage and maximum productivity Achieved 1st in production rate across all inbound shifts and securing 2nd in the entire AMXL network. Led night shift employee engagement initiatives, increasing employee satisfaction and safety to 100% through meetings, take actions from employee feedback, and weekly team-building activities. Processed 20k more than other inbound shift with less head count a total of 3 months production. Reorganized Customer Return layout to steam line processes, reducing interaction between PIT drivers and processor by 80%, increasing stowing efficiency rate, and ensuring adherence to FIFO principles. Designed and implement a new Vendor Return layout to optimize warehouse space, increasing pickable volume by 30% (300sqft) and enhancing picker productivity rate by 20% (3uph) while reducing safety hazards.
• Operation Manager

  Amazon– Waco, TX

  2021.07-2023.05

  (2 years)

  Developed engagement strategies for 80+ associates, enhancing operational productivity by 8%. Mentored and promoted 4 team members into leadership roles by training the packing process. Partnered with IT to launch Tote Jackpot, Outbound Problem Solve packing station and Outbound multipack departments, implementing network standard processes for each role to effectively process. Led AUS3 OB problem solves to rank 6th from 60 among 85 NA Fulfillment Center within 2 months. Ranked #1 in 2022 Launches building Sort defect and #2 for Pre-Slam DEA in Texas region. Reduced OB kickout DPMO by 153%, reflecting robust quality control and damage management.
• Electrical Operator

  14th united states marine corps– Fort Worth, TX

  2014.07-2020.07

  (6 years)

  Lead a team of 3 Marines in the installation, maintenance and operate electrical power distribution systems. Operated and performed operator/crew maintenance on electrical power generation equipment and floodlight sets, resulting in a 10% reduction in job completion time. Managed preventative maintenance for 20M+ in assets, achieving zero mission failures.

Educational experience

• University of Texas Arlington

  Bachelor of Mechanical Engineering

  2016.12-2020.12

  (4 years)

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