Summary

Work experience

• Special Services Representative

  FedEx Express Worldwide

  2018.03-2024.05

  (6 years)

  Bangkok, Thailand · Monitored shipment status by air and land as well as billing related issues. · Investigated shipment problems or handled complaints and initiated service recovery and helped follow up. · Quoted shipping prices and saught for best freight and customs solutions by coordinating the relevant team for customers.
• International Travel and Assistance Coordinator

  Asian Assistance Thailand

  2017.03-2018.03

  (a year)

  Asian Assistance - Bangkok, Thailand · Promptly responded to general inquiries and requests from clients and insured travelers via telephone, email, and fax. · Provided rapid and accurate details and medical and travel assistance to clients and insured travelers. · Dealt with providers for medical and travel assistance and payment guarantee while coordinating with clients and insured travelers on services and coverage.
• Customer Service Representative

  Infoquest

  2016.09-2016.11

  (3 months)

  Infoquest, Bangkok, Thailand · Visited customers and presented the company products and services to the customers including training course. · Handled incoming emails and phone calls. · Filed documents; invoice, p/o, etc. · Supported all sales work while partner sales were away.
• Media Assistant

  Isentia Bangkok

  2013.08-2016.06

  (3 years)

  Isentia Bangkok, Bangkok, Thailand · Translated news headlines to English from print media, newspaper and magazines and input data into company database. · Cooperated with sales team with regard of daily updates, additional requests and assignments. · Renewed membership with publishing companies and looked for new print media sources.

Educational experience

• Kasetsart University

  Humanities

  2009.05-2013.03

  (4 years)

  GPA 3.35

Languages