Work experience

• Freelance Translator

  Linguo Go

  2022.04-Current

  (4 years)

  Translate and localize English novels to Brazilian Portuguese; Use CAT tools; Review translation work and edit as needed; Work under pressure and tight schedules.
• Chat Support QA Specialist

  Timi Software

  2024.12-2025.07

  (8 months)

  Conducted quality assurance reviews on chat transcripts daily to ensure adherence to company policies, product knowledge, and service standards. Utilized standardized scorecards to grade agent performance across accuracy, grammar, tone, efficiency, and problem resolution metrics. Led weekly calibration sessions with team leaders and trainers to ensure consistent application of quality standards and evaluation criteria. Provided timely, specific, and actionable feedback to chat support agents to foster continuous performance improvement.
• Online Customer Support

  Blaze Casino

  2022.08-2024.12

  (2 years)

  Responsible for answering incoming requests from our customers through live chat and email Identify and assess customers' needs to achieve satisfaction Engage in conversation and delight customers Ability to answer a high volume of requests daily Knowing our products inside and out so that you can provide accurate information Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately Contribute to team effort by accomplishing related results as needed Working with a team of CSRs and other departments to find appropriate solutions

Educational experience

• Instituto Federal de Brasília

  Culinary

  2019.02-2021.02

  (2 years)

  Technology Degree in Gastronomy focusing on culinary techniques, food and beverage management, and ethical professional practice.
• Confederation College

  Exchange at the Emerging Leaders in the Americas Program (ELAP), for studying

  2019.06-2019.12

  (7 months)

  Exchange at the Emerging Leaders in the Americas Program (ELAP), for studying half-period culinary program in Thunder Bay, ON – Canada.

Languages