Work experience

• & REVIEW

  Motion Genie

  2023.01-Current

  (3 years)

  Localization and review of creative materials for PT-BR. Development of glossaries and checklists to ensure delivery consistency and standardization. Reduced rework through organized processes and clear documentation.
• customer service specialist - sac / tier 1 support

  Tahto

  2025.08-2025.11

  (4 months)

  Delivered Tier 1 (N1) support via voice channels, providing information, answering questions, and resolving issues clearly, empathetically, and efficiently. Performed initial troubleshooting and provided basic technical support following playbooks, scripts, and operational protocols. Escalated more complex incidents and bugs to upper support levels, ensuring the correct and timely resolution flow. Maintained high service quality aligned with CX guidelines, applying active listening, clear communication, and a customer-centric approach. Registered and documented tickets, solutions, and escalations in the knowledge base. Followed structured procedures to resolve simple inquiries and incidents.
• ADMINISTRATOR

  Estacionamento Oeste (MEI)

  2018.01-2022.12

  (5 years)

  Full business management for 6 years. Direct customer service and resolution of operational demands. Preparation of financial reports and administrative control. Optimization of internal processes to improve efficiency.
• RESEARCH & DOCUMENTATION ASSISTANT

  Anthropology Museum

  2019.01-2021.12

  (3 years)

  Data collection and processing for research projects. Preparation of technical reports. Organization and documentation of archives and collections. Bilingual assistance (PT/ES) at academic events.
• CURATORIAL ASSISTANT

  Anthropology Museum

  2017.01-2019.12

  (3 years)

  Curatorial support and assistance in organizing exhibitions. Collection documentation. Visitor services and cultural mediation.

Educational experience

• federal university of goias

  Museology

  2013.01-2019.12

  (7 years)

  Bachelor’s degree in Museology, with training focused on the management, documentation, conservation, and communication of cultural collections. Knowledge in curatorship, exhibition design, museum education, and cultural policies, with an approach centered on heritage preservation and public engagement.

Languages