One of the trends in the professional lighting sector focuses on integrated control systems. This involves prioritizing Human Centric Lighting, automating entire installations, achieving greater energy efficiency while harnessing natural light, and offering significant flexibility in adjusting color temperature, brightness, and intensity. At Casambi, we go above and beyond to address these aspects and more.As a Technical Support Engineer, I provide guidance, assistance, and resolution for any inquiries, projects, or issues, whether they arise before, during, or after the installation.Roles performed:- Providing technical support to a diverse range of clients through various channels, including on-site visits.- Diagnosing and resolving technical issues related to Casambis software and hardware products.- Collaborating with clients to understand their specific requirements and delivering personalized solutions.- Escalating complex issues to the relevant internal teams for further investigation and resolution.- Collaborating in the creation of technical documentation, FAQs, and knowledge base articles to empower clients for self-directed learning.- Working collaboratively with product and IT engineering teams to provide valuable customer feedback and ideas for product improvement.- Participating in product testing and quality control activities to ensure a positive user experience with our products.- Staying updated on industry trends and emerging technologies related to lighting and the Internet of Things (IoT) to ensure excellent support.- Participating in trade fairs, both to showcase Casambis products and to stimulate discussions on lighting control and its future.