Adson's Resume

Adson

Customer Service Manager Lead

Male

30 y/o

Customer Service Specialist

Live in Brazil

Nationality Brazil

Summary

Proactive and dedicated Customer Service professional with 7 plus years of experience specialized in client relationship, customer success and retention. Demonstrated ability to effectively communicate with clients to understand specific needs. Focused to provide the best customer experience, customer needs and delivering effective solutions to all issues. Bilingual, problem solving, multitasking, hardworking and ready to join my next team.

Work experience

Customer Service Manager Lead
DataMotica
2024.02-Current
(2 years)
Working on onboarding and retention segment. Today, I’m responsible for leading the team in training to managers franchising and sharing new strategies. It is my responsibility to build a good relationship and improve the stores numbers and maintain the quality (middle ticket, P.A, numbers of sales etc). I am proud of my work on a project where we developed a training platform that uses AI to summarize customer interactions and provide diagnostics to help companies achieve their goals. This project aimed to enhance the effectiveness of customer service training by providing data-driven insights, making it easier for managers to identify areas for improvement and ensure that teams were meeting performance standards.
Outbound Customer Service Representative
Customer Umbrella
2022.08-2023.07
(a year)
Calling a list of customers and helping them with solving their issues, managing their wallets. Promoting the newest products; solving customer's questions and resolving their issues via the Phone; SMS and live chat. Working in Brazilian Portuguese, Training, and communicating with the teams in English; working with an international team. Home-based - Brazil.
Customer Relationship Specialist
BRT Rio - Brazil
2017.04-2022.02
(5 years)
I worked directly with customer service at face to face role, on issues related to the difficulties of transport and logistics in the city of Rio. I coordinated the assistance to foreigners in major events in the capital of state.