❖Serve as the primary in-person contact for assigned VIP club tier guests from arrival to departure. Deliver personalized, intuitive and anticipatory service throughout the stay. ❖ Build trusted rapport with guests, ensuring discretion and proactive follow through. Promptly address guest requests and resolve concerns with empathy, discretion and urgency, ensuring issues are resolved and logged for continuous improvement. ❖ Liaise with Gaming, Market Development, Hotel, F&B, Security, Transportation, Entertainment, Retail and Spa to fulfil guest needs. ❖ In coordination with Paiza experience team leadership to monitor and manage guest itineraries, preferences, and in resort movements in real time. ❖ Actively participate in pre-arrival briefings and arrival day execution across all resorts. ❖ Represent the guest’s voice during daily briefings and service recovery conversations. ❖ Proactively identify potential issues before they escalate, ensuring guests feel valued and prioritized. ❖ Monitor compliance with all safety, privacy and regulatory policies. ❖ Log key interactions and guest insights to improve future experience delivery. ❖ Collaborate within the team to support other hosts during peak periods. ❖ Share guest intelligence (preferences, mood, intent, requests), observations and innovations that enhance guest engagement and operational effectiveness.

❖ Language capabilities: ➢ Cantonese: Good command of Cantonese ➢ Mandarin: fluent in Mandarin ➢ English: Good command of English ❖ Diploma/ Bachelor degree; preferably in hospitality / hotel management / Airlines ❖ Impeccable grooming and personal presentation. Naturally anticipates needs and thrives in fast- paced guest environments ❖ Hight: Male – 175cm, Female – 160cm ❖ Have experience in Premium / luxury hospitality or Airlines services ❖ Clear, confident and diplomatic verbal communication skills ❖ Familiarity with mobile messaging platforms such as WeChat, WhatsApp and Teams for guest interaction and team communication ❖ Be willing to work on shift (24 hours shift)