Job Summary The Sales Operations Specialist will support the sales team by ensuring that sales processes, data, and reporting are accurate and efficient. This is a hands-on role focused on CRM administration, quote and order processing, contract tracking, and providing timely insights for leadership. If you are an organized and solutions-oriented individual based in Europe, we encourage you to apply! Key Responsibilities CRM & Data Management Ensure data accuracy for leads, opportunities, accounts, and contacts. Regularly audit and update sales records to ensure pipeline data is current and reliable. Ensure the sales forecast’s input is up to date. Maintain and optimize the CRM system. Support onboarding of new sales team members into CRM and related tool. Drive adoption of CRM best practices across the sales team. Validate data in ERP system and report any issues immediately. Reporting & Analytics Prepare weekly pipeline, orders, and analysis reports for the sales team and leadership. Assist in building dashboards and tracking KPIs such renewal rates and conversion metrics. Provide ad-hoc data analysis to support sales strategy decisions. Support budgeting, forecasting, and financial reporting activities. Sales Process & Enablement Provide suggestions and create SOPs throughout the sales process from leads to closed deal. Organize weekly, monthly and quarterly sales meetings to keep track of sales progress. Maintain a library of sales collateral and create materials to assist with onboarding/training for new/existing sales team members on process and tools. Ensure compliance with company policies, procedures, and SOPs. Ensure proper sales documentation in company’s system. Perform other duties as assigned by management.

Qualifications Bachelor’s degree in Business or related field (or equivalent experience). 5 years of experience in sales operations, order management, or business operations (experience in technology or SaaS industry is a plus), ideally in a multinational company. Proficiency with CRM platforms (e.g. Salesforce, HubSpot) Experience in ERP system (e.g. SAP, NetSuite) Excellent communication and presentation skills and ability to work collaboratively across Sales, Finance, and Operation teams. Strong Excel skills for reporting and data analysis. Highly organized, detail-oriented, and proactive in tracking sales progress. Ability to work independently as well as collaboratively within a team. Exceptional problem-solving skills and ability to manage multiple priorities. Ability to work under high pressure and in fast pace. Bilingual in English and Chinese, and additional language is a plus.