Develop and manage daily and annual workflows for all maintenance activities, establishing priorities and objectives for upcoming projects. Respond promptly to all facility-related issues within stores, recommending strategic solutions and coordinating with appropriate vendors and contractors to ensure cost-effective and timely resolutions. Create budgets and timelines for all maintenance projects, ensuring alignment with business needs, such as scheduling repairs during appropriate hours. Build relationships and consistently follow up with vendors, contractors, and external agencies to ensure project execution aligns with deadlines, budget, and quality standards. Understand and prioritize health and safety concerns, including building and fire codes, and ensure all maintenance activities are compliant. Maintain regular communication with Store Management, Regional Managers, and other departments (Operations, HR, etc.) to keep all parties informed about project status and updates. Work closely with the design team to maintain the POP MART brand image during project execution and assist in reviewing initial visual tool orders. Issue monthly reports detailing maintenance activities, including time spent, costs, and store involvement. Provide status updates to upper management as required. Manage the maintenance budget, create purchase orders for all project invoices, and monitor expenses to ensure cost control. Coordinate with third parties, such as building owners and city officials, as necessary, to facilitate project execution. Track and manage the specific needs of A/C, HVAC, fixtures, and other assets at each store location. Participate in all store closings to ensure proper handling of maintenance needs.

A minimum of 4 years of experience as a Facilities Manager or Project Manager, preferably in a retail environment. A 4-year degree or an equivalent combination of education and relevant work experience. Strong familiarity with the retail or wholesale industry, including multi-site management experience. Comprehensive knowledge of ADA codes and regulations (e.g., water leaks, clear pathways, trash management, and functioning elevators) and maintaining safe conditions for both employees and customers. Proficiency in Microsoft applications, including Word, Excel, and PowerPoint; knowledge of AutoCAD is preferred. Proficiency in budget management, time management, prioritization, and organizational skills. Exceptional problem-solving and negotiation abilities, with sophisticated written and verbal communication skills.