Customer Service Specialist

50K - 60K CNY per month

Full-time
1~3 years
Refresh at a month ago
United States
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Job responsibilities
Job Descriptions: 1. Fulfilling North American customers' order and interacting with them via phone, email or chat from the receipt of purchase order untill shipping; 2. Coordinate and communicate with the Customer Focus Team in China HQ for stock replenishment in the US local warehouse and bonded warehouse; 3. Process order into the system and prepare shipping documentation for deliveries; 4. Coordinate with internal Sales Team and Logistics Team in the USA office for smooth deliveries to the Customers; 5. Prepare invoice and follow-up on payments from the Customers; 6. Daily check on deals in Hubspot. Ensure terms and conditions in the PO match the price quotation for each THEO's deal; 7. Compile and provide timely submission of machines' passwords to the Customers; 8. Coordinate credit account application between THEO sales team and MAX China HQ; 9. Maintain and upkeep a master file on all THEO's orders; 10. Compile weekly sales revenue report and send to MAX China HQ; 11. Perform any other assignments as and when required by the Management.
Job requirements
Job Requirements: 1. A college diploma / degree in Business Administration, Marketing, or related field is preferable; 2. Excellent in spoken and written English, proficient in Mandarin language is a plus; 3. Passionate in delivering exceptional customer service and drive towards customer satisfaction; 4. 2-3 years customer service experiences in the international trade and (or) logistics will be an advantage; 5. Excellent interpersonal and communication aptitude to work effectively with both the internal and external customers; 6. Attention to details. Skilled with numbers and tables; 7. Organized, excellent in time management and able to work independently to accomplish daily tasks; 8. Flexibility to adapt to changing work priorities; 9. Proficient in Microsoft Office suite - Outlook, Word, Excel, etc. Knowledge in ERP system is an advantage.
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GEOR Global Recruitment (Shenzhen) Ltd.
Human Resources

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