Work experience

• Customer Support Specialist

  Tecovas

  2022.09-Current

  (3 years)

  (2 years 7 months) - Rapidly address and resolve customer queries, encompassing product inquiries, shipping logistics, and various purchase-related concerns. -Deliver tailored advice, focusing on product nuances, fitting insights, and individualized recommendations that cater to diverse customer needs. -Lead interactions with both new and existing customers, seamlessly managing communication channels such as email, live chat, and phone.
• Web Development Bootcamp

  G{Code}

  2023.09-2023.12

  (4 months)

  -Participated in an interactive twelve-week program, gaining a solid foundation in web development encompassing HTML, CSS, and JavaScript, such as HTML forms and tables, CSS Flexbox and Grid, using VS Code and CodePen - Engaged in a rigorous learning environment by collaborating with peers to tackle challenges, thus constructing multiple portfolio-ready projects pushed to GitHub showcasing practical JavaScript programming skills - Acquired strong proficiency in both low and high-fidelity wireframing techniques, honing design and prototyping skills by utilizing Figma to create detailed wireframes that are both user-friendly and visually appealing
• SaaS Customer Success & Billing Specialist

  Sandhills Global

  2019.07-2020.09

  (a year)

  (1 year 3 months) - Leveraged tools like TeamViewer for remote software troubleshooting, while consistently meeting project deadlines and fostering collaborative relationships with auctioneers. - Orchestrated impeccable customer service during live auctions, addressing bidder inquiries, facilitating user registrations, and ensuring optimal auction software performance - Managed delinquent accounts, streamlined payment applications, and ensured accurate data entry, from registration verification to auction result maintenance.
• Restaurant Shift Supervisor, Waitress, Bartender

  Hy-Vee, Inc.

  2015.03-2019.05

  (4 years)

  (4 years 3 months) -Diligently monitored the Market Grille area, identifying and addressing various operational needs, from inventory control to ensuring safety and cleanliness standards, while effectively assigning tasks to enhance efficiency. - Fostered a collaborative work environment, working closely with team members to optimize customer satisfaction and uphold a positive workplace culture, while adeptly managing and resolving customer concerns. -Established daily production timelines, monitored task completion, and ensured adherence to food safety and sanitation guidelines, while consistently upholding company policies and store-specific protocols.
• English Second Language Practicum Teacher

  Lincoln Public Schools

  2015.09-2018.05

  (3 years)

  (2 years 9 months) -Tailored lesson plans and implemented scaffolding techniques, catering to learners at various stages of English language proficiency, ensuring comprehensive understanding and progress. -Utilized students' diverse backgrounds to foster deep connections to global topics, employing structured sessions like “already know, want to know, will learn” to enhance comprehension. -Personalized learning strategies by designing individualized instructional approaches to cater to diverse student needs and abilities.

Educational experience

• Nebraska Wesleyan University

  Communication and Media Studies

Certificates