95% The candidate is a recent graduate (3 years out) with a BS in Economics and currently works as a Customer Account Specialist at BizLink Group, a software development company, in Fremont, California. Met 4/4 criteria, well qualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. The candidate's current role as a Customer Account Specialist likely involves multichannel support, given the common requirements of such roles. 2, Graduate within recent 3 years. The candidate completed their BS degree in Jan 2021, less than 3 years ago from today's date. 3, Located in San Francisco Bay Area, USA. The candidate lives in Fremont, California, which is part of the San Francisco Bay Area. 4, Work for software development company. The candidate works at BizLink Group, which aligns with the requirement of working at a software development company.