3 years 6 months (1 year 11 months)

Ensuring the quality of service was maintained throughout the day. Dealing with escalated tickets, ensuring the correct policies/procedures were followed. Managing the desk team, ensuring the team were positive and communicating effectively. Managing desk support budget, ensuring all deliveries were placed through the right channels. Presenting within board meetings, suggesting alternative operations/plans for an efficient/smoother process.

(1 year 10 months) Managing stock, ensuring the demand of customers is met with the supply. • Customer research, understanding customer’s needs. • Presentation, ensure shop was up to standards, adjusting shop display to push specific products. • Ensuring staff were happy and maintaining the positivity within the Staff room.

(1 year 4 months) Worked within a small team of IT Support to maintain over 200 machines. • Created user account through PowerShell. • Used Microsoft AD to maintain and control user permissions and access. • Office 365 administrator, controlling licenses and accessibility. • Interacting with internal/external customers, maintaining positive relationships and service level agreements.

• Worked within a small team of developers programming RFID tags. • Developed within GIT synching files. • Using the command line to navigate through the computer and updating files using VIM. • Re-Imaged machines, clearing sensitive data so machines could be given to charity.