• Resolved 150+ technical issues, achieving a 95% customer satisfaction score and reducing resolution time by 20%. • Collaborated with engineering teams to troubleshoot and escalate complex problems, ensuring swift resolutions. • Contributed to a 10% efficiency increase by documenting and streamlining recurring issues in a knowledge base.

• Automated workflows using Jira, cutting internal request response time by 25%. • Developed a vendor management system to enhance data security and operational efficiency. • Conducted risk assessments and performed security tests, safeguarding critical systems against vulnerabilities.

• Collaborated with team members to meet and exceed sales targets through customer- focused solutions. • Delivered a 98% customer satisfaction rate by tailoring recommendations to individual needs.