Work experience

• Technical Support Engineer

  Dell Technologies

  2019.06-Current

  (6 years)

  Remote Managed and solved German-speaking professional customers ' out of Warranty Hardware repair requests. End to end ownership of Customer's repair requests. Achieved a customer satisfaction score of over 93%.
• IT Service Desk Senior Technician

  Dell Technologies / NTT DATA Services

  2018.04-2019.05

  (a year)

  Provided First Level IT Support for German and English speaking employees of client Honeywell Inc. Resolved 73% of IT Tickets without transferring to L2/Tier 2 Support. Achieved a customer satisfaction score of 90%. Contact: -Diouri Rachid R_Diouri@dell.com.
• IT Service Specialist

  Digital

  2015.12-2018.03

  (2 years)

  Provide first Level IT Support for German Speaking employees of client Diebold Nixdorf

Educational experience

• King Fahd School of Translation, Tangier

  Translation Arabic - French - German

  2011.09-2013.06

  (2 years)

  Master Translation Arabic German French
• Mohamed 5 University Rabat

  Etudes Allemandes

  2008.09-2011.07

  (3 years)

  Bachelor
• Hochschule Niederrhein, Krefeld, Germany

  Technologie

  2004.02-2005.02

  (a year)

  german high school diploma

Languages