Work experience

• Customer Service Representative

  Haven Birmingham

  2025.04-Current

  (4 months)

  Managed customer inquiries and complaints across email and messaging platforms. Handled order tracking, modifications, and cancellations efficiently. Processed returns, exchanges, and refunds in line with company policy. Resolved after-sales issues such as defective items, warranties, and replacements. Collaborated with logistics and technical teams to resolve delivery or product concerns.
• Customer Service Representative

  bust'up

  2025.04-Current

  (4 months)

  Managed support tickets via email and live chat. Managed returns, exchanges, and refunds in accordance with company policies. Handled returns, refunds, and exchanges. Monitored order status from confirmation to delivery, ensuring timely updates. Reported recurring issues to suppliers and logistics teams. Provided after-sales support and ensured a smooth post-purchase experience. After-Sales Manager CompletelyToy - October 2024 After-sales customer service and communications. Handle order changes, product returns, return label creation, and customer inquiries. Resolving customer complaints. Offering technical support. Addressing product issues or defects.
• Virtual Assistant

  Real Estate Company MPM Holding

  2024.01-2024.12

  (a year)

  January - 2024 Managing diaries and organizing meetings and appointments. Reminding the manager of important tasks and deadlines. Helping with daily time management. Managing emails and correspondence. Scheduling appointments and meetings. Assisting with customer inquiries and follow-ups.
• After sales Manager

  Retail Company Container de France

  2023.03-2024.04

  (a year)

  Customer Support: Respond promptly to customer inquiries, handle customer support tickets, provide timely responses and resolve customer issues efficiently, work with customers to resolve issues quickly, ensuring satisfaction and relationship retention. Social Media Engagement and Customer Relations: Actively respond to queries and complaints on social media, collaborating with management to resolve concerns and enhance the customer experience. Returns and Refunds Processing. Email Management: Ensure all emails are responded to within designated time frames. Order Management and Fulfillment.
• Cashier

  Carrefour Market

  2013.03-2013.07

  (5 months)

  March - July 2013 Customer service, Cash handling, Greeting customers. Weighing and scanning items. Strong product knowledge and understanding of customer base. Verbal communication skills.

Educational experience

• University Paris 8

  Economics

  2012.09-2013.07

  (a year)

  Undergraduate
• University : Ecole Supérieure de Technologie

  Degree in Management

  2010.09-2012.08

  (2 years)

  Associate's degree
• ZIRI IBN ATIYA

  Diploma in Science of Life and Earth

  2008.09-2010.08

  (2 years)

  High school Diploma

Languages