Yassine
Teacher
Male25 y/oEnglish Teacher/Early childhood teacherLive in MoroccoNationality Morocco
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Work experience
Content Moderator
Majorel2022.11-2024.01(a year)Reviewed and resolved 95% of escalated cases within 24 hours, maintaining 90% quality score on 900+ daily cases. Implemented thorough moderation processes reducing customer complaints by 20%. FR: Modérateur de contenuTechnical Agent
Comdata2020.02-2020.06(5 months)Resolved 50 technical issues daily, achieving 95% customer satisfaction and improving loyalty. Identified recurring problems to reduce support tickets by 20% in 3 months. FR: Agent technique
Educational experience
Independent Candidate, Casablanca
Literature2024.10-2025.06(9 months)High School Diploma
Languages
Arabic
Native
French
Good
English
Proficient
Chinese (Mandarin)
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