96% Strong customer service background with over 7 years of experience, well qualified for the role. 1, Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Candidate has experience handling customers via in-person, over the phone, and online platforms at United Airlines, which demonstrates multichannel support capabilities. 2, Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. While the candidate's experience does not explicitly mention order management, their role at United Airlines likely involved assisting customers with various transactions, which can be inferred as relevant experience. 3, Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Candidate has over 7 years of experience as a Customer Service Representative at United Airlines and previous roles in customer service, exceeding the 2-year requirement. 4, Education: High school diploma or equivalent. Candidate has a Bachelor's degree, which exceeds the minimum educational requirement. 5, Located in San Francisco Bay Area Candidate is located in San Francisco, California, which meets the location requirement.